ServiceNow Project Manager

Description

Choosing Capgemini means choosing a company where you will have the freedom to shape your professional career as you wish, backed and inspired by a collaborative global community of colleagues. Here, you can reinvent what is possible. Join us and help the world’s leading organizations discover the value of technology and build a more sustainable and inclusive world. **What will be your role?** ---------------------- We are seeking a ServiceNow Project Manager to lead digital transformation projects based on the ServiceNow platform. You will be responsible for managing client relationships, coordinating multidisciplinary teams, and ensuring project delivery within scope, timeline, and quality. We seek a customer-oriented individual with excellent communication skills and the ability to build trust-based relationships with both technical and business stakeholders. **Responsibilities** * Lead implementation, evolution, and continuous improvement projects for ServiceNow solutions. * Manage scope, planning, risks, and quality. * Coordinate functional, technical, and vendor teams. * Act as the primary point of contact for clients and project sponsors. * Manage expectations, resolve incidents, and ensure client satisfaction. * Prepare and lead progress meetings, project steering committees, and executive presentations. * Ensure effective communication among all involved parties. **Your profile** ------------- * Minimum 5 years’ experience as an IT Project Manager. * Proven experience in ServiceNow implementation or evolution projects. * Official ServiceNow Certified System Administrator (CSA) certification or higher. * Project management certification (PMP, PRINCE2, Scrum Master, PMI-ACP, or equivalent). * Competencies and skills * Excellent verbal and written communication skills. * Strong interpersonal and client-facing abilities. * Ability to deliver executive presentations and manage steering committees. * Capacity to understand business needs and translate them into technological solutions. * Excellent negotiation and expectation management skills. * Service orientation and commitment to client satisfaction. * Leadership, empathy, and influence in multidisciplinary environments. * Ability to manage complex situations and resolve conflicts effectively. **Desirable** * Advanced ServiceNow certifications (CIS, CAD, or similar). * Experience with ITSM, ITOM, CSM, HRSD, or SPM modules. * Experience in Agile/Scrum environments. We value all applications and offer in-person, online, and certification-based training. Even if you do not meet 100% of the requirements, we want to meet you! **What you’ll love about working here** ----------------------------------- You’ll work in an environment that values trust and autonomy. Virtual campuses: training in GenAI, Cloud, Data, Sustainability, etc. A comprehensive portfolio of Development and Work-Life Balance measures, including: * Flexible Compensation Plan (daycare vouchers, health insurance, meal cards or food allowance, transportation, training, etc.) * Hybrid and flexible remote work model. * 24 vacation days + 2 personal days + December 24 and 31 + option to purchase up to 7 additional vacation days per year. * FlexAbroad: possibility to work remotely from another country for up to 45 days. * Continuous learning. Access to full learning paths through our Virtual Campuses (GenAI, Cloud, Data, etc.), with certification opportunities. Free access to platforms such as: Udemy, Pluralsight, Harvard Manager Mentor, Education First for languages… * Wellbeing HUB — Includes policies and initiatives supporting physical and mental health. * Participation in volunteering and social action initiatives through our Sustainability, Inclusion, and Equality groups. * Active participation: attend talks, masterclasses, demos, and challenges such as Tech4PositiveFutures or Innovation 4 All. Volunteering: participate in initiatives driven by the Group Foundation in sustainability, diversity, and digital inclusion. **Why Capgemini? Our commitments and priorities:** ----------------------------------------------------------- Our Equality Plan and Code of Ethics guarantee inclusive, non-discriminatory processes, fostering talent in a multicultural and accessible environment for people with disabilities (holding a disability certificate is positively valued). Capgemini is a global partner in business and technological transformation, helping organizations accelerate their dual transition toward a digital and sustainable world—delivering tangible impact on both businesses and society. We are a responsible and diverse group, with 340,000 professionals across 50+ countries. With over 55 years of experience, our clients trust Capgemini to harness the value of technology and address all their business needs. We provide end-to-end solutions—from strategy and design to engineering—powered by our leadership capabilities in artificial intelligence, generative AI, cloud, and data, combined with deep industry expertise and a strong partner network. #LI-VR1