Tech_Specialist Technician Level 2

Description

Job Summary: We are seeking a professional to manage customer incidents and requests related to perimeter security devices, maintaining cutting-edge security technologies. Key Highlights: 1. Join a team working with cutting-edge security technologies. 2. Opportunity for professional development and continuous training. 3. Dynamic and multidisciplinary work environment. **What is Telefónica Tech?** Telefónica Tech is the leading digital transformation company within the Telefónica Group. We offer a comprehensive portfolio of integrated technological services and solutions in Cybersecurity, Cloud, IoT, Big Data, Artificial Intelligence, and Blockchain, supporting our clients throughout their digital transformation journey. We are a team of over 6,200 courageous professionals working daily from various locations worldwide to achieve excellence through leadership grounded in transparency and teamwork. If you identify with our core values, we look forward to meeting you! www.telefonicatech.com **What do we do in the team?** Within Telefónica Tech’s **Device Management** unit, we carry out operations and maintenance activities for market-leading security technologies. Additionally, the team continuously adapts to emerging technologies and new capabilities offered by the market. **What will your day-to-day be like?** Your mission will be to handle and manage incidents and customer requests concerning perimeter security devices from various manufacturers and technologies—including Firewalls, Load Balancers, bandwidth managers—within a team of 10 people. Your day-to-day responsibilities: + Receiving and processing incidents and/or requests via ServiceNow + Meetings and follow-up with the coordination team + Firmware updates for devices + Liaising with Security Managers and customers + Generating reports in case of severity events + Handling urgent escalations **And for this role, we believe it would be ideal if you had…** **Experience** + 2 years of experience in Networking and Security, backed by relevant certifications + Experience interacting with customers and commercial departments + Experience performing firmware upgrades and change management + Experience working outside standard business hours **Education** Required: + Medium or Higher Vocational Training Degree in Telecommunications, Computer Science, or related field + CCSA, PCNSA, or NSE4 certification. **Technical Knowledge** + Preferred knowledge of Checkpoint, Palo Alto, or F5 firewalls. + Networking experience. + VPN architecture knowledge. + Firmware upgrade experience. + Knowledge of security measures against vulnerabilities. **Skills that align well with the team and project include:** + Leadership + Proactivity + Drive for growth + Communication skills + Autonomy **Languages** + Required: English B2 + Desirable: Others **What do we offer?** * Work-life balance measures and flexible working hours. * Continuous training and certification opportunities. * Hybrid remote work model. * Attractive social benefits package. * Excellent dynamic and multidisciplinary work environment. * Volunteering programs. **\#WeAreDiverse \#WePromoteEquality** We firmly believe diverse and inclusive teams are more innovative, transformative, and achieve better results. Therefore, we promote and guarantee inclusion for all individuals regardless of gender, age, sexual orientation or identity, culture, disability, or any other condition. We want to meet you!