Can you imagine being part of the transformation of leading national and international organizations? At Deloitte, we are committed to generating impact on society, our clients, and you. **Location:** Madrid/Barcelona (hybrid model, primarily remote) We are seeking a CAU Support Technician for a Data & Analytics platform, providing support to developers and business users on development tools and BI. Your primary mission will be to resolve incidents and requests related to Python, PySpark, and Git repositories, as well as guide users through their Ways of Working and develop guides that enable their autonomy in using the platform of a major banking sector client. Key Responsibilities Resolve user (developers and analysts) incidents and requests related to Python, PySpark, and Git repositories. **Provide multichannel service support:** ticketing tool (Helix), email inbox, Teams, and telephone support—ensuring all cases are properly logged and traceable. Support users across Europe (primarily Spain), Mexico, and Latin America, adapting communication channels and style to each region’s preferences. **Manage the full ticket lifecycle:** analysis, resolution or escalation, tracking pending cases awaiting user input, and applying closure policies. Define and maintain user-support Ways of Working, promoting best practices in platform usage. Develop and maintain guides, FAQs, and functional and technical documentation aimed at enabling user autonomy. Technical Profile We seek a support profile with a technical foundation in Data environments: University degree in Computer Engineering, Information Systems, or equivalent; or Higher Vocational Training (FP) with equivalent experience. Prior experience in technical user support (CAU / Service Desk / developer team support). Knowledge of Python, focused on developing Data & Analytics assets. PySpark and familiarity with JupyterLab are desirable. **Git (primarily GitHub) proficiency at a support level:** repositories, branches, permissions, and resolution of common user conflicts. Functional knowledge of at least one BI tool is desirable: QuickSight, Domo, or MicroStrategy (knowledge of more than one is an advantage). Experience with ITSM ticketing tools (Helix is desirable). Familiarity with some core AWS services is desirable (e.g., S3, Athena, SageMaker Studio). Strong communication skills, empathy, user orientation, and documentation ability. What Is It Like to Work at Deloitte? High-impact projects offering long-term career growth and continuous learning **️ A hybrid-flexible day-to-day:** flexible working hours and a healthy balance between remote work and in-office collaboration—in our offices or at client sites **A positive atmosphere both inside and outside the office:** enjoy several team-building events per year, cultural and sports activities… and much more! **️ Holistic well-being:** take care of your physical, mental, and financial health through our comprehensive wellness program—including on-site medical staff in our offices! **Social impact:** Participate in numerous national and international volunteering initiatives and pro-bono projects—contributing your time and talent to those who need it most **️ Culture of feedback and continuous learning:** grow within an inclusive environment where equal opportunity and your personalized learning plan drive your professional development. Can you already picture yourself at the Deloitte University in Paris? **Exclusive benefits as a Deloitte professional:** access a wide catalog of benefits and a comprehensive flexible compensation plan **If this sounds appealing, here’s what to do next:** Apply to this role by clicking ‘Submit Application Now’ and complete your profile If your profile matches the position, our Talent Team will contact you to learn more about you Start the process! We’ll guide you through each stage until your onboarding. Deloitte is a professional services firm firmly committed to equal opportunity. In this regard, the Firm accepts and processes applications from all sectors of society without discrimination based on sex, gender expression, race, religion or beliefs, ethnic or national origin, disability, illness or health condition, genetic predisposition to disease, age, citizenship, marital status, sexual orientation or gender identity, socioeconomic status, or any other personal or social condition or circumstance. **Location:** Madrid **Position Type:** Experienced Professionals **Service Line:** T&T **Req Id:** 49172
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
