Job Summary: We are seeking a customer service-oriented professional to ensure an excellent guest experience, manage check-in/check-out processes, handle transactions, and resolve guest inquiries. Key Highlights: 1. Collaborate with other departments to deliver an excellent customer experience. 2. Handle complaints and inquiries professionally and empathetically. 3. Be part of a passionate team dedicated to creating outstanding experiences. **Company Description** **Why Work for Accor?** We are much more than a global leader. We welcome you just as you are and help you find a role—and a brand—that matches your personality. We support your growth and daily learning, ensuring your work brings purpose to your life, so that throughout your journey with us, you can continue exploring Accor’s limitless possibilities. By joining Accor, every chapter of your story becomes ours to write—and together, we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor: visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! \#BELIMITLESS **Job Description** **Your responsibilities will include...** * Collaborate with other departments—including F\&B—to ensure an excellent customer experience. * Manage all guest check-in and check-out procedures, ensuring data accuracy across all systems. * Process cash and credit transactions, ensuring accurate guest billing. * Respond promptly, professionally, and empathetically to guest complaints and inquiries—seeking swift and satisfactory resolutions while striving to solve issues and ensure guest satisfaction. * Ensure guests receive accurate and timely information about hotel facilities, services, and local attractions. * Anticipate guest needs: record preferences and act accordingly; respond to messages, requests, questions, and concerns. **Requirements** **What we’re looking for...** * Prior hotel experience is highly valued. A customer service–focused personality is essential; previous experience in this field would be ideal. * Intermediate-to-professional level English proficiency is mandatory. Additional languages are highly desirable. * You must be responsible, solution-oriented, courteous, and possess strong communication skills. * You should be autonomous yet able to collaborate effectively within a team. * Creativity—we love crafting personalized experiences for our guests, and we need you. **Additional Information** **What our company offers you:** * The opportunity to join an innovative, fast-growing international group committed not only to building new hotels but also to building a global brand. * The opportunity to challenge conventions and work in a creative and rewarding environment. * The chance to be part of a team passionate about delivering exceptional hospitality experiences and exploring new locations with every opportunity. * A competitive compensation package and numerous development opportunities. * Excellent discounts across our entire portfolio of brands.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
