Receptionist

Description

Position Summary: We are seeking a service-oriented Receptionist to manage reservations, deliver personalized guest service, and ensure guest satisfaction—serving as the establishment’s first point of contact. Key Responsibilities: 1. Manages reservations and guest check-in/check-out processes. 2. Provides personalized assistance and resolves guest inquiries. 3. Performs administrative tasks and coordinates services. We require a professional for the Receptionist position in Laguna de Duero. We are looking for an initiative-driven individual with a strong service orientation to join our team. Your role will be pivotal—as the guests’ first impression of the establishment—and critical to ensuring an excellent stay. Your primary responsibilities will include end-to-end reservation management—from initial booking to confirmation—as well as overseeing guest check-in and check-out procedures. You will deliver personalized service, address guest inquiries, meet their needs, and ensure their satisfaction. You will also handle telephone and email communications professionally, interacting with guests and suppliers. Your ability to resolve issues promptly will be essential. Additionally, you will perform administrative duties such as payment tracking and billing. You will serve as a liaison with other departments to coordinate services and maintain facilities in optimal condition. Prior experience in hospitality, proficiency in office software, and familiarity with hotel management systems are valued. A good command of English is mandatory; knowledge of additional languages is an advantage. Availability to work rotating shifts—including weekends and holidays—is required. Temporary contract. Previous experience as a receptionist, preferably within the hotel industry. Proficiency in office software and hotel management systems. Ability to communicate in additional languages, at minimum English. Positive attitude, customer orientation, and problem-solving skills. Ability to work under pressure and collaboratively in a team. Availability to work rotating shifts, weekends, and holidays. Residence in Laguna de Duero or surrounding areas is mandatory. Valid driver’s license (category B) and personal vehicle are required.