Technical Network Manager

Description

Job Summary: We are seeking a Technical Network Manager to lead the expansion and coordination of our network of installers and charging point technicians, ensuring technical capability and service quality. Key Highlights: 1. Leads the expansion and coordination of the installer network. 2. Ensures operational technical capability and high quality standards. 3. Actively participates in a project currently in full expansion phase. We are looking for a **Technical Network Manager** to lead the expansion and coordination of our network of installers and charging point technicians. Your primary mission will be to ensure the company maintains operational technical capability in assigned areas and that field service meets required quality standards and response times (SLA) set by our corporate clients. **Key Responsibilities** * **Network Management and Expansion:** Identify, recruit, and certify new independent technicians and in-house teams in strategic areas. * **Operational Coordination:** Assign repair services, ensuring the appropriate technician arrives at the charging point within the scheduled timeframe. * **Quality Control and Monitoring:** Supervise intervention closure in the CRM and perform technical validation of completed work. * **Materials Management:** Coordinate with logistics to dispatch necessary equipment and spare parts so the technician can complete assistance during the first visit. * **Account Management:** Serve as the direct point of contact with assistance companies to report claim progress, resolve queries on specific cases, and ensure adherence to agreed SLAs. **Requirements** * **Experience:** Minimum 2 years managing technical assistance networks (SAT), coordinating claims, or managing field maintenance services (Field Service). * **Problem-Solving Profile:** Demonstrated ability to manage real-time incidents and negotiate with technical providers. * **Digital Competence:** Proficient use of CRM systems and digital tools. * **Knowledge:** Prior education or experience in the electrical or renewable energy sector is highly valued. **What We Offer** * Permanent contract (following an initial probationary period). * Active participation in a project currently in full expansion phase. * Autonomous work environment where goal achievement is prioritized over micromanagement. * Company mobile phone and continuous training program. Employment Type: Full-time, Permanent contract Salary: €32,000.00–€40,000.00 per year Benefits: * Professional development support * On-site meals * Company events * Flexible working hours * Company laptop * Training program * Company mobile phone * Optional remote work Application Questions: * Do you live in Madrid? * Do you have work authorization in Spain? Experience: * Technician network management: 2 years (Mandatory) Work Location: Hybrid remote work in 28008 Madrid, Madrid province