Administrative Assistant – Order Management (Construction)

Description

**Description:** ---------------- We are Servinform! A solid company, comprising over 6,000 professionals, serving more than 1,500 clients. We specialize in managing projects with a 360º approach across Call Centers, Back Office, Telecommunications, Marketing, Document Management, and Business Process Outsourcing (BPO) services — all in full growth. Currently, we are carrying out operations for a major multinational retail company specializing in DIY, construction, and home decoration. Our mission is to ensure the correct administrative and operational processing of orders once technically validated, guaranteeing document consistency, deadline control, and coordination with various stakeholders involved in the process (stores, suppliers, and installation teams), in accordance with defined service levels. * The MAIN RESPONSIBILITIES will be as follows: * Administrative management of orders associated with kitchen projects. * Entry and verification of references in the service-enabled management tools. * Consistency control among: validated project, processed references, and supply conditions. * Order tracking with suppliers. * Delivery date monitoring and operational coordination with installation scheduling. * Liaison with stores, suppliers, and installers in case of potential deviations. * Administrative handling and resolution of logistics incidents. * Organization and maintenance of documentation related to orders. * Compliance with defined service levels and process deadlines. * WE OFFER: * Immediate hiring. * Full-time schedule: 40 hours per week. * Working hours: Monday to Friday, 9:00 a.m. to 6:00 p.m. * Salary: between €17,094 and €18,000 gross per year. * **Job location: Avd. Matapiñonera (San Sebastián de los Reyes).** * Stable employment contract: fixed-term intermittent. * Consulting collective agreement. Hybrid remote work option, available after completion of the training and adaptation period. * *\*\*No sector of our society can be understood without gender equality, nor without the inclusion of people with disabilities. Therefore, at Grupo Servinform, we regard equality and diversity as fundamental drivers of social progress, working daily toward achieving this goal.\*\** **Requirements:** --------------- * Minimum 1 year’s experience in **administrative order management**, or in **logistics environments handling medium-to-high volumes of references**. * Proficiency in IT tools: * Excel (intermediate level). * Google Workspace environment. * Ability to simultaneously manage multiple orders. * Prior experience with budgeting or project management tools is desirable. * Knowledge of kitchen products or technical retail environments is desirable. * Resolutive incident management