IT Operator

Description

Job Summary: We are seeking a professional to ensure system functionality and provide first-level technical support to users and logistics platforms. Key Highlights: 1. Continuous training for your professional development. 2. Commitment to learning, innovation, and talent development. 3. A conducive environment for professional and personal growth. At Alcampo, we believe in the power of people to transform the world, and we want those who work at Alcampo to thrive in an environment that enables this transformation. That is why we champion learning, innovation, and the development of talent across every individual in the company. Do you want to join Alcampo’s IT team? If the answer is YES, keep reading! If selected, your mission will be to ensure the proper functioning of systems and deliver first-level technical support to users and logistics platforms. As part of the IT Support Services Operations team, your responsibilities will include: * Monitoring systems using control tools, identifying incidents or alerts, and performing appropriate escalation when necessary. * Operating and monitoring IT services, ensuring continuity and correct functioning of platforms. * Managing incidents and requests via ticketing tools. * Providing telephone support and user assistance, resolving first-level technical incidents. * Supporting logistics platforms by managing incidents and queries related to their operation. * Supporting the user portal and performing basic backup management. We would love to meet you if you are passionate about IT and people, and if you possess: * Vocational training in IT or equivalent. * Knowledge of Google Workspace (Google Suite). * Knowledge or training in IT best-practice frameworks such as LEAN, Agile, or ITIL. * Minimum 1 year of experience in similar IT support or operations roles. * Valued competencies: communication skills, user-focused attitude, continuous improvement orientation, teamwork ability, and proactive/resolution-oriented mindset. \- Shift: 7:00 \- 15:00\. * 1 remote workday per week… We’re stronger together with the team. * Continuous training for your professional development: technical, competency-based, and business-oriented. * Everyone benefits from our employee stock ownership plan and profit-sharing policies. * Enhanced salary efficiency through voluntary flexible compensation (health insurance, transportation, meal vouchers). * Discounts on purchases at Alcampo stores and gas stations. * International mobility: Internal website featuring job opportunities in other Auchan countries ✈️. * Volunteering during working hours to help improve our society and the environment.