Remote Support Technician EMEA

Description

Job Summary: We are seeking a Remote Support Technician EMEA to manage incidents, perform preventive maintenance, and collaborate within an international technology environment, enhancing the customer experience. Key Highlights: 1. Remote technical support in an international and continuously evolving environment. 2. End-to-end incident management and collaboration with internal teams. 3. Opportunity for professional development and continuous training. **Remote Support Technician EMEA** ================================= **Sensormatic Solutions** is a global leader in intelligent retail solutions. It helps brands and retailers make more precise decisions using advanced technology and real-time data on inventory, customer behavior, and in-store operations. With a strong focus on innovation, security, and efficiency, **Sensormatic** enables smoother, safer, and more personalized shopping experiences, supporting retailers in their digital transformation at a global scale. **What Will Be Your Role?** You will be a key contributor to the customer experience, delivering remote technical support to Sensormatic customers across the EMEA region, within a technological, international, and continuously evolving environment. You will join the Remote Technical Support team, managing incidents from start to finish and closely collaborating with field technicians and internal teams to ensure effective solutions aligned with agreed service levels. If you are motivated by technology, technical support, and working in an international environment, this is the place for you! **What Will Be Your Responsibilities?** * Manage and track technical incidents reported by customers in international environments. * Analyze, diagnose, and resolve technical incidents remotely. * Perform preventive and proactive maintenance on deployed systems. * Provide high-level technical support to field technicians via phone, email, and remote tools. * Ensure SLA compliance while maintaining clear and ongoing communication with customers. * Document incidents, resolutions, and best practices to continuously improve service quality. * Collaborate with internal teams to optimize processes and elevate the customer experience. **What Profile Are We Looking For?** * Technical education in Computer Science, Telecommunications, Engineering, Information Systems, or related fields. * Prior experience in customer-oriented technical support, ideally in international settings. * Knowledge of technologies such as RFID, CCTV, EAS, traffic analytics, and networking. * Intermediate English proficiency. Additional languages are a plus. * Strong communication skills, customer orientation, and autonomy in daily work. **What Do We Offer?** Johnson Controls offers an attractive compensation package commensurate with your qualifications and experience. You will enjoy a compelling social benefits package, including life and accident insurance, and the option to participate in Flexible Compensation. In addition to our competitive pay policy, job stability, continuous training, opportunities for professional growth, and an excellent working environment form part of our employee benefits package. By joining us, you become part of a global company that embraces diversity, rewards outstanding performance, and inspires people to achieve their best. In an environment that constantly evolves, we will lay the foundation for you to build a professional path as unique as you are. As a member of our team, you’ll have the opportunity to make a difference. The world is waiting—and so are we. **Who Are We?** At Johnson Controls, we transform the environments where people live, work, learn, and play. From optimizing building performance to improving safety and comfort, we drive the outcomes that matter most. Committed to protecting the environment, we fulfill our promise across industries such as healthcare, education, data centers, and manufacturing. With a global team of 105,000 experts across more than 150 countries and over 130 years of innovation, we are dedicated to fulfilling our customers’ missions. Our leading portfolio of building technology and solutions includes some of the industry’s most trusted names, such as Tyco®, York®, Sensormatic Solutions, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul®, and Grinnell®. For more information, visit www.johnsoncontrols.com This job posting has been drafted with impartiality and non-discrimination in mind—regardless of gender, race, ideology, or any other factor. Specifically, it respects current legislation on gender equality between women and men (Law 3/2007\). The company is committed to equal opportunities in accordance with its policies and code of conduct. \#LI\-CG1 *\#LI\-Hybrid*