After-Sales Technician

Description

Position Summary: We are seeking a key After-Sales Technician to manage incidents, coordinate technical service, and drive continuous improvement of support—ensuring efficiency and quality. Key Responsibilities: 1. Manages and resolves post-sales technical incidents 2. Operationally coordinates the after-sales service (SAT) team 3. Participates in the continuous improvement of post-sales processes **We Are Looking for Talent!** Are you motivated by providing technical support and ensuring customer satisfaction? As an **After-Sales Technician**, you will play a critical role in incident management, technical service coordination, and continuous support improvement—guaranteeing efficient and high-quality service. **Who Are We?** At **Mtech Group**, we have spent over 25 years designing, developing, and manufacturing **electrical panels** for sectors such as **energy, renewables, rail, and industrial applications**. With over **300 employees** and **three locations** across Madrid and Bilbao, we are a national and international benchmark for customized electrical solutions. Our culture is built on **continuous improvement**, **efficiency**, **innovation**, and the **well-being of the people** who make up our group. **What Will You Do Daily?** You will join the After-Sales team, with key responsibilities including: * Managing and resolving post-sales technical incidents (failures, inquiries, improvements). * Operationally coordinating the SAT team—ensuring priority handling, response times, and service quality. * Customer support via email, phone, and on-site technical visits—ensuring clear and professional communication. * Analyzing incidents to identify root causes and propose effective solutions. * Tracking incidents to full resolution while keeping customers informed. * Recording and updating incidents in the system. * Participating in the continuous improvement of after-sales department processes. * Coordinating with other departments (operations, quality, engineering, logistics). **What Are We Looking For?** We seek to hire an After-Sales Technician with the following education and/or expertise: * Technical education, preferably related to electricity and/or electronics. * Prior experience in after-sales or technical service (minimum 1\-2 years). * Experience in direct customer interaction, both domestic and international. * Experience coordinating technicians or external suppliers is highly valued. * Knowledge of quality and after-sales processes. * Organizational and prioritization skills. * Teamwork, responsibility, and commitment. * Empathy and interpersonal skills. * Proactive and solution-oriented attitude. * **English: intermediate level (mandatory), for customer communication and documentation.** * **Portuguese: highly desirable.** **What Do We Offer?** * Permanent contract. * Opportunity to join a growing group with strong prospects, where people are at the center of decision-making. * Involvement in high-impact organizational projects. * Competitive salary with variable component aligned to objectives, commensurate with your experience and expertise. **Are You Interested?** Apply directly—and if you know someone who fits, please share it!