Customer Service Technician

Description

Job Summary: We are seeking a Customer Service Technician with logistics experience to manage customer satisfaction and resolve incidents in Seville. Key Highlights: 1. Personalized attention and proactive resolution of transportation incidents. 2. Opportunities for personal and professional development within a leading company. 3. Excellent work environment and family-friendly working hours. **Description:** ---------------- At **Pick \& Pack Systems**, a company specializing in logistics services and part of the family-owned **Corporación Jiménez Maña** group, we are experiencing strong growth and are looking for a **Customer Service Technician**, with experience in an equivalent or similar role, to join our office in Seville. **What would your responsibilities and daily tasks be at the Corporation?** * Personalized attention: getting to know customers to maintain relationships aimed at delivering specialized, high-quality service and ensuring customer satisfaction. * Proactive anticipation of complaints through proactive analysis, collaborating with external parcel delivery agencies. * Resolution of transportation incidents and customer requests, leveraging expertise in customer interaction. * Analysis and review of complaints; establishing control mechanisms and tracking complaint-related KPIs. * Use of various communication channels tailored to each customer type. * Implementation of improvement systems to address complaints. **What do we expect from you?** **Relevant experience of 1–3 years in customer service, preferably within the logistics sector, is highly valued.** * Vocational training (Higher Level) in logistics or business administration. * Advanced English proficiency, demonstrable in conversation. Italian or French language skills are a plus but not mandatory. * Intermediate/advanced Excel proficiency. * Strong communication and teamwork skills. * A solution-oriented mindset with analytical capabilities. * Ability to build trust. * Organizational skills and capacity to manage varying workloads. **What makes us special?** * A positive, close-knit, and inspiring work environment. * Opportunities for personal and professional development. * The chance to join a sector-leading company with a trust-generating management model and CSR initiatives driving positive change. * Family-friendly working hours. * Permanent employment contract. * **Want to learn more about us?** Visit our websites! https://pickpacksys.com/ and https://corporacionjimenezmana.com/es/ If you believe this opportunity is right for you, we’d love to meet you!