**ROLE** IT Assistant (Software and Hardware) **AREA** IT **DEPENDENCY** IT Manager **MISSION** * In charge of assembly, technical support, improvement, and repair of the company's hardware. * Responsible for audiovisual equipment. Setup and support for events. * Must have extensive knowledge of hardware operation, structure, and assembly, and must stay updated on industry developments. * Responsible for hardware-related support tasks and helpdesk duties such as operating system and software installation, and network maintenance. * Work as part of the IT team on programming, bug fixing, and improvements to internal software and systems. The objective is to provide continuous service to the school's users. **REQUIREMENTS** Education: Professional technical qualification in the field. Higher-level vocational training or above. Languages: \- Spanish: if not native, B2 \- English: if not native, B2 Experience in a similar position will be valued **COMPETENCIES** Generic: \- Customer orientation \- Results orientation \- Innovation \- Communication skills \- Change orientation \- Identification with the institution \- Quality orientation \- Learning and self-development ability Specific: \- Planning and organization Technical: \- Digital competence \- Programming (ASP, JavaScript) \- SQL Server **FUNCTIONS** **Implementation of equipment, programs, applications, and service provision** * Ensure classroom machines and public computers are ready for use. * Support the implementation of ICT at the institution. * Receive computer equipment for repair or maintenance, recording their characteristics and reason for intervention. * Perform assembly and maintenance operations on computer equipment. * Install, configure, and update software. * Install, configure, and update hardware. * Program center software and apps. * Manage incidents, breakdowns, inquiries, and requests regarding all services maintained in managed environments, performing software support tasks. * Diagnose faults and errors, repair or report the need for external repair. * Prepare equipment for sending to external companies for repairs and verify repair quality upon return. * Install, inspect network installations, and assist users in their operation. * Perform other job-related tasks as requested by the supervisor. * Provide technical support related to software. * Provide support in system and network maintenance. * Support the IT manager with servers. * Manage incidents, breakdowns, inquiries, and requests regarding all services maintained in managed environments, performing hardware support tasks. * Advise and train users on the correct use of equipment. **Training** * Write "user manuals". * Assist in ICT training for students when required. **Preventive** * Maintain equipment and enhance functionality based on user needs: upgrade memory, install cameras, add speakers, expand disk capacity, connect printers, etc. * Maintain internal software and analyze deficiencies and potential weak points. **Improvement** * Propose equipment replacement. * Define the hardware and peripherals required by each department in the school. * Propose and implement improvements affecting usability and user experience. **Emergency** When problems arise due to technical failures, must work in coordination with the company's IT manager to resolve the incident. Position type: Full-time, Permanent contract Salary: 15\.120,00€\-17\.000,00€ per year Benefits: * Professional development support * Meals provided at the company * Language courses offered * Company computer Experience: * JavaScript programming: 1 year (Desirable) * ASP programming: 1 year (Desirable) * Microsoft SQL Server: 1 year (Desirable) * Implementation and management of computer systems: 1 year (Desirable) Language: * English (Desirable) Job location: On-site