Job Summary: We are seeking a Customer Service Specialist to deliver an exceptional experience and ensure maximum customer satisfaction by providing assistance and support, and efficiently resolving inquiries. Key Highlights: 1. Professional development and continuous training opportunities. 2. Participation in international projects. 3. A dynamic and multicultural environment. **Are you passionate about customer satisfaction? Do you believe customer loyalty depends on excellent service?** ***Are you passionate about customer satisfaction? Do you believe customer loyalty depends on excellent service?*** This opportunity is for you! / *This opportunity is for you!* We are looking for a **Customer Service Specialist** to join our team and deliver an exceptional experience while ensuring the highest level of customer satisfaction. ### **Main Mission** * Provide customer assistance and support through various channels (phone, email, online chat). * Resolve inquiries and issues efficiently, professionally, and with a solution-oriented approach. * Maintain a high level of satisfaction through clear, empathetic, and effective communication. * Record and manage incidents and requests in the CRM system. * Collaborate with other departments to ensure rapid and effective resolution. * Provide accurate information regarding products and services. * Identify opportunities to improve customer service processes and propose innovative solutions. ### **Key Competencies** * **Effective Communication:** Ability to express oneself clearly and confidently, both verbally and in writing. * **Problem Solving:** Ability to identify issues and find timely and appropriate solutions. * **Customer Orientation:** Focus on exceeding expectations and creating positive experiences. * **Teamwork:** Active collaboration with colleagues and other departments. * **Time Management:** Ability to handle multiple tasks and priorities efficiently. ### **Required Skills** * Advanced knowledge of **MS Office** (preferably Excel). * Experience with ERP/SAP and Salesforce systems (mandatory requirement). * Fluent command of **Spanish and Portuguese, English** (preferred). ### **What We Offer** * A dynamic and multicultural environment. * Professional development and continuous training opportunities. * Participation in international projects. **Together, we build a cleaner future** Cleaning has emerged as a key contributor to health and safety, driven by technology and innovation. At Nilfisk, we are a driving force in this evolution. Being part of Nilfisk means thinking outside the box, bringing your inspiring ideas to life, sharing outcomes, and learning from failures. We believe diversity is our greatest strength, as we achieve the best results from a wide variety of perspectives and approaches. At Nilfisk, you have the freedom to be yourself and voice your opinions. Nilfisk is firmly committed to growth and sustainability in everything we do. You will be empowered in your role while collaborating with passionate colleagues in a shared mission to create a cleaner future. Are you ready to make a change toward a **cleaner future**? We embrace diversity and equality within an inclusive environment. We encourage all individuals to apply for this position, regardless of their background, race, ethnicity, religion, physical or mental ability, gender, gender identity or expression, sexual orientation, or age. **Frequently Asked Questions for Job Applicants** Do you have questions about the hiring process or similar topics? Visit our Frequently Asked Questions for Job Applicants.