2nd Reception Manager

Description

**Company Description** Why work for AGP Hotels? We are a franchised hotel group with properties in Spain and France, continuously expanding. We welcome you just as you are and help you find a role within a brand that matches your personality. We support your growth and daily learning, ensuring your work gives purpose to your life—so that, throughout your journey with us, you can keep exploring the limitless possibilities of AGP. By joining AGP, every chapter of its story becomes yours to write—and together, we can imagine tomorrow’s hospitality. Do what you love, care for the world, dare to challenge the status quo! \#SMILYTEAM **Job Description** At our ibis Styles Madrid Airport Valdebebas hotel, we live each day as if we were in **Alice in Wonderland**: here, days can be unpredictable, guests arrive from many different worlds, and occasionally, time seems to fly by too quickly. That’s why we’re seeking a **2nd Reception Manager** who is much more than just a support to management: someone who **leads, accompanies, and cares for the team**, enjoys operational work, and understands that a positive working environment is the best recipe for making our guests feel right at home. You’ll be a key member of the Reception team and work hand-in-hand with Management to ensure daily operations run like a well-oiled clock. Your responsibilities will include: * Coordinating and supervising the Reception team on a daily basis. * Ensuring agile and organized operations for check-ins, check-outs, reservations, guest service, and incident resolution. * Staying close to the team: listening, supporting, training, and helping each person deliver their very best. * Participating in shift scheduling, procedure development, and operational needs planning. * Resolving unexpected situations calmly, judiciously, and—with a touch of magic when needed. * Upholding service standards and ensuring guest satisfaction. * Collaborating with other departments to deliver a seamless guest experience. * Identifying training needs and opportunities for improvement. * Contributing to building a stable, motivated, and committed team—with special attention to **retaining talent**, so people truly want to stay in our rabbit hole. **Requirements** We value your experience—but equally important is **how you make the people you work with feel**. We’re looking for someone who: * Has prior experience in Reception—and preferably in leadership roles. * Can lead through proximity, not distance. * Is organized and solution-oriented—especially when facing those famous *“So now what do we do?”* moments. * Is guest-oriented and attentive to small details. * Knows how to give feedback, recognize good work, and support others during challenging times. * Is proactive and eager to improve processes—not merely maintain them. * Understands that leadership also means **listening**. * Can work collaboratively within a team and across departments. * Has strong Spanish and English language skills; additional languages are welcome. * And above all—wants to join a project where people truly matter. **Additional Information** **What We Offer** An environment where laughter is part of the job (though not always part of the dance steps—we promise). A team that shares joys, late nights… and the occasional bouncing dish. Are you ready? Send us your CV