Public Aid Processing Officer

Description

We are seeking a person to manage and process applications for public aid. The role involves attending to citizens, informing them, and delivering the necessary documentation. Data entry, document review, and verification of compliance with all requirements are also part of the responsibilities. In addition, coordination with other municipal services or entities is required, and inquiries regarding application status—such as denials or suspensions—are addressed. Assistance is also provided in submitting applications online or via applications designated for non-municipal social aid. Prior experience in administration or grant management is valued. Advanced proficiency with computer tools such as Word, Excel, Outlook, or a CRM is required. Candidates should demonstrate a public-service orientation and the ability to resolve incidents. Registration as a job seeker is mandatory. A temporary full-time contract is offered, with a weekly workload of 38.5 hours. Working hours are Monday to Friday, 10:00–14:00 and 16:00–19:00, plus alternate Saturdays from 10:00–14:00. Priority is given to candidates holding a disability certificate of 33% or higher, or permanent total incapacity.