Job Summary: We are seeking a professional to ensure the operation and management of technical centers, overseeing the delivery, deployment, and operation of services in a Hybrid Cloud environment. Key Highlights: 1. Continuous training and certifications. 2. Excellent dynamic and multidisciplinary work environment. 3. Work-life balance measures and flexible working hours. **WHAT IS TELEFÓNICA TECH?** Telefónica Tech is the leading digital transformation company within the Telefónica Group. We offer a comprehensive portfolio of integrated technological services and solutions in Cybersecurity, Cloud, IoT, Big Data, Artificial Intelligence, and Blockchain, supporting our clients throughout their digital transformation journey. We are a team of over 6,200 bold professionals working daily from various locations worldwide to achieve excellence through leadership rooted in transparency and teamwork. If you identify with our core values, we look forward to meeting you! www.telefonicatech.com **WHAT DO WE DO IN THE TEAM?** At Telefónica Tech’s Hybrid Cloud unit, our motivation comes from our clients’ challenges, their transformation, and their success. We are driven by everything happening in the Cloud. We live and breathe a complex technological world, where we create a space to integrate and manage solutions that help our clients achieve their goals. Specifically, in this area, our mission is to operate and administer technical architectures (communications, computing, storage, etc.) enabling agile service deployment, scalability, seamless integration with third-party products, and operating within highly secured environments. **WHAT WILL YOUR DAY-TO-DAY LOOK LIKE?** Your mission will be to ensure the operation and management of the technical center during both provisioning and operational phases. MAIN RESPONSIBILITIES: * Manage delivery and deployment, ensuring new services are successfully handed over to Operations technical centers. * Analyze, coordinate, and plan resources; coordinate suppliers and activities to meet requirements, deadlines, and estimated budgets. * Perform capacity and growth analysis, anticipating strategy for appropriate sizing. * Support the generation of IT infrastructure requirements. * Manage operational risks and develop mitigation plans, resolving issues arising from service migrations. * Manage knowledge, ensuring relevant knowledge is documented and shared during service transitions. * Manage changes, including evaluation and approval of changes initiated by technical teams dedicated to service transitions. * Manage configuration, ensuring accurate and up-to-date records of infrastructure and services. * Collaborate closely with other leaders and technical teams to guarantee smooth customer service transitions, fostering communication and teamwork, always oriented toward achieving objectives. * Ensure migrations are executed with maximum quality and efficiency, grounded in standardized processes, applying market-leading methodologies and frameworks, and driving continuous improvement across teams. * Collaborate on license and certificate management. * 24x7 availability **AND FOR THIS, WE BELIEVE IT WOULD BE IDEAL IF YOU HAD…** **Experience** * +2 years in similar roles. * or +2 years managing major clients. * or +2 years managing teams **Education** * Telecommunications Engineering or Computer Engineering degree. * Higher Technical Degree in Telecommunications or Informatics. We value: * Official certifications in ITIL, Scrum. * Knowledge of Lean IT, COBIT, and ISO 20000. * AZ-104 certification. * RHCSA, LPI certifications. **Technical Knowledge** * In-depth knowledge of Operating Systems (Unix & Windows): simple architectures, high availability. * Knowledge of public clouds: GCP, AWS, Azure, and VDC. * Basic knowledge of communications (load balancers, switches). * Knowledge of security (firewalls). * Basic knowledge of virtualization (VMware, OVM, Hyper-V, Nutanix). * Basic knowledge of containers. * Familiarity with monitoring tools (HP OMI/OBM, Pandora, Nagios, HP SiteScope, Zabbix, ServiceNow). * Ticketing tools: Remedy, ServiceNow. **Languages** * Technical English (B2+) **To perform this role, the following skills would align well with the team and project:** * Ability to manage multiple projects simultaneously, with strong prioritization skills. * Analytical skills and ability to make data-driven decisions. * Excellent interpersonal skills and ability to collaborate effectively within teams. * Leadership skills and ability to motivate others toward shared goals. * Customer-oriented mindset and clear understanding of business needs. **WHAT DO WE OFFER?** * Work-life balance measures and flexible working hours. * Continuous training and certifications. * Hybrid remote work model. * Attractive social benefits package. * Excellent dynamic and multidisciplinary work environment. * Volunteering programs. **#WeAreDiverse #WePromoteEquality** We firmly believe diverse and inclusive teams are more innovative, transformative, and deliver better results. Therefore, we promote and guarantee inclusion for all individuals regardless of gender, age, sexual orientation or identity, culture, disability, or any other condition. We want to meet you!