Summary: The Junior Claims Handler will manage third-party and first-party claims from notification to conclusion, focusing on assessment, reserving, and resolution while ensuring compliance and stakeholder collaboration. Highlights: 1. Manage claims efficiently and fairly in line with guidelines 2. Build and maintain productive relationships with clients and brokers 3. Opportunity to learn and develop through exposure to complex claims ### **General information** **City:** Madrid **Country:** Spain **Creation Date:** 24\-Feb\-2026 **Employment Type:** Permanent **Employment Type:** Full time **Ref \#:** 1234572326 ### **Description \& Requirements** Job Title: Junior Claims Handler Department: Claims Location: Madrid \- Spain Type: Permanent Role of Department Liberty Specialty Markets Claims department junior claims handler (third party and first party claims claims) ensuring compliance with relevant policies, through all stages from initial notification to conclusion including: analysis of new notifications, coverage, liability and quantum assessment, establishing and monitoring appropriate reserves and making claims payments as required. Key Responsibilities 1\. Claims Intake \& Assessment * Review new claim notifications and form an initial view of complexity and severity. * Determine the appropriate handling level based on guidelines and referral standards. Managing the initial stages of insurance claims by gathering documentation, communicating with clients and third parties, and assisting with basic assessments and settlements under supervision. * 2\. Claims Handling \& Resolution:* Handle and resolve claims efficiently and fairly in line with the Claims Charter, the Code of Conduct and Claims Process Guidelines. * Follow the approved reserving philosophy and claims standards. Manage multiple cases confidently, meeting targets and deadlines. * 3\. Collaboration \& Stakeholder Management * Work with the Claims Manager and senior Claims Handlers on high‑value and complex matters as part of the development plan. * Liaise with internal and external stakeholders throughout the claim lifecycle. Build and maintain productive relationships with clients, brokers, and service providers, ensuring expectations are met or exceeded. * 4\. Compliance, Reporting \& File Quality * Ensure compliance with best practices, service standards, and communication requirements. * Maintain high‑quality file management and accurate record‑keeping. Support reporting activities and internal audits by keeping systems up to date. * 5\. Cross Functional Support * Collaborate with underwriters and business development managers to promote strong working practices. Contribute to positive client relationships and continuous service improvement * * Promote the LSM Claims Charter and Code of Conduct delivering excellence in client service. * Follow at all times applicable claims reserving philosophy and claims standards with appropriate referral. Managing multiple cases with confidence and accuracy and respond well to working to meet targets and tight deadlines * Liaising closely with relevant stakeholders throughout the life cycle of the claim. Forge and maintain relationships with customers, internal and external, to ensure: * + - * service levels are being met; * issues which arise are recorded and managed appropriately; * brokers’ expectations are met or exceeded; * Ensuring compliance with best practice, service and communication through system reporting and internal file audits. * Ensuring compliance with approved Panel list including provision of direction to external lawyers and adjusters. Overseeing and controlling relevant service suppliers´ fees * Ensure own expense control is reasonable. * Ensure good file maintenance and record keeping. * Working with underwriters and business development managers in order promote good working practices and relationships with clients. * Keeping stay up\-to\-date on local and state laws that affect the job; * Relationship building, developing LSM market recognition and promoting the LSM brand, including participation in industry conferences/committees, both by way of attendance and/or presentation, steering committee/market meetings, meetings with brokers and insureds to discuss trends and developments or in the context of an existing claim and assisting Underwriters in their marketing efforts. * Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to the Claims Specialists role, is core to LSM's commitment to placing customers at the centre of our business and behaving with integrity. Adherence and understanding of the responsibilities relating to all regulatory and internal requirements, and to proactively demonstrate compliance with these requirements and behaviours at all times. These requirements include Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing. * Manage the timely response to requests for assistance or information; Maintain a high level of confidentiality at all times; Skills and Experience Expertise in Claims Insurance understanding of Claims processes and principles /procedures; Legal insurance background Ability to make decisions and exhibit sound and reasoned judgment and/or refer upwards as appropriate; Strong organisational skills and ability to manage deadlines Customer centric mindset with a commitment to service excellence Ability to work collaboratively with teams and external partners Willingness to learn and develop through exposure to complex claims Superior organizational, interpersonal and relationship building skills to work effectively with a wide range of constituencies in a diverse community. Ability to work alone or as part of a team; Ability to proactively resolve issues ; Good attention to detail. Ability to establish and maintain service level agreements; A confident personality with the ability to consult and challenge appropriately, as required, with internal and external clients Excellent analytical and oral/written presentation skills; Collaborative, team\-oriented attitude; Ability to manage/prioritise multiple tasks; Good English level language; Good IT skills. About Liberty Specialty Markets (LSM) Liberty Specialty Markets is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world\-class insurance and reinsurance services to brokers and insureds in all major markets. Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through: * Offering a vibrant and inclusive environment and committing to their career development. * Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee\-led networks strengthen the diversity of our workforce and our inclusive environment. * Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals. A supportive culture, which includes promoting a healthy work\-life balance and working flexibly. * For more information, please follow the links below: https://www.libertyspecialtymarkets.com/gb\-en/careers/working\-for\-us https://www.libertyspecialtymarkets.com/gb\-en/careers/diversity\-inclusion\-wellbeing/diversity\-and\-inclusion