Agent-Front Desk-Lead

Description

**Additional Information** **Job Number**26025634 **Job Category**Rooms \& Guest Services Operations **Location**Aloft Madrid Gran Via, Calle Jacometrezo 4, Madrid, Madrid, Spain, 28013 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Support staff in promptly resolving problematic payments (e.g., credit card processing issues). Follow up with guests regarding their satisfaction with resolutions to guest-related issues. Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys. Handle all payment methods, including room charges, cash, checks, debit cards, and credit cards. Anticipate irrigation-related situations; if reserved guests cannot be accommodated, arrange satisfactory alternative accommodations. Process all check-outs. Respond to, record, and handle all phone calls, messages, requests, questions, and concerns from guests. Coordinate with housekeeping to monitor readiness for check-in preparations. Prepare daily reports (e.g., arrivals and departures), verify special requests, and ensure report accuracy. Review shift logs/daily reports and record appropriate information therein. Count the cash bank at the beginning and end of each shift. Balance and reconcile receipts per accounting policies. Assist managers in employee training, motivation, and coaching, serving as a role model. Report accidents, injuries, and hazardous working conditions to management. Adhere to company policies and procedures. Ensure uniforms and personal appearance are clean and professional. Anticipate and respond to guest needs. Communicate clearly and professionally with others; prepare written documents accurately and completely, and verify them; handle telephone calls with proper etiquette. Build and maintain positive relationships with others. Consistently uphold expected quality standards and benchmarks. Stand, sit, or walk for extended periods. Lift, carry, move, push, pull, and place objects weighing up to 10 pounds without assistance. Perform other reasonable duties as requested by supervisors. *Marriott International is an equal opportunity employer committed to welcoming and providing opportunities to all individuals. We actively foster an environment where each associate’s background is valued and respected. Our greatest strength lies in the rich fusion of diverse cultures, talents, and experiences among our associates. We are dedicated to eliminating discrimination on any basis, including disability, veteran status, or any other basis protected by applicable law.* Aloft is slightly different from conventional hotels—but not unapproachable. We aim to serve as our guests’ point of departure and arrival. Whether guests return for a drink after walking their dogs, wrap up a day packed with business meetings, or visit family, friends, or favorite bands—we provide a hub for human and community connection, delivered through modern design and individuality. We seek people who confidently express themselves beyond conventions. If you get excited about the possibilities of human connection, Aloft Hotels is your place. Joining Aloft Hotels means becoming part of Marriott International’s brand portfolio. Why not work in a place where you can do your best work, achieve your goals, join an **outstanding** global team, and become the **best version of yourself**?