Browse
···
Log in / Register
Summary: Responsible for all guest services operations, including prompt problem resolution, check-in/check-out processing, reservation management, payment processing, and responding to guest inquiries. Highlights: 1. Ability to anticipate and respond to guest needs is required 2. Problem-solving ability and communication skills are essential 3. Work in a modern design-oriented and personality-focused environment **Additional Information** **Job Number**26039293 **Job Category**Rooms \& Guest Services Operations **Location**Aloft Madrid Gran Via, Calle Jacometrezo 4, Madrid, Madrid, Spain, 28013 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Support staff in promptly handling problematic payments (e.g., credit card processing issues). Follow up with guests regarding satisfaction with resolutions of guest-related issues. Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys. Handle all payment methods, including room charges, cash, checks, debit cards, and credit cards. Anticipate potential occupancy issues and arrange satisfactory alternative accommodations if reserved guests cannot be accommodated. Process all check-outs. Respond to, record, and handle all guest phone calls, messages, requests, questions, and concerns. Coordinate with housekeeping to monitor readiness for check-in. Prepare daily reports (arrivals, departures), verify special requests, and ensure report accuracy. Review shift logs/daily reports and record appropriate information in the daily report. Count the bank at the beginning and end of each shift. Balance and reconcile receipts according to accounting policies. Assist managers in employee training, motivation, and coaching, serving as a role model. Report accidents, injuries, and hazardous work conditions to managers. Comply with company policies and procedures. Ensure uniforms and personal appearance are clean and professional. Anticipate and respond to guest needs. Communicate clearly and professionally with others; prepare written documents accurately and completely, and verify them; handle telephone calls with proper etiquette. Build and maintain positive relationships with others. Consistently uphold expected quality standards and requirements. Stand, sit, or walk for extended periods. Lift, carry, move, push, pull, and place objects weighing up to 10 pounds without assistance. Perform other reasonable duties as requested by supervisors. *Marriott International is an equal opportunity employer committed to welcoming and providing opportunities to all individuals. We actively foster an inclusive environment where each associate’s background is valued and respected. Our greatest strength lies in the rich fusion of diverse cultures, talents, and experiences among our associates. We are committed to eliminating discrimination on any basis, including disability, veteran status, or any other basis protected by applicable law.* Aloft is slightly different from a typical hotel—but not intimidating. We aim to be our guests’ point of departure and arrival. Whether guests return for a drink after walking their dog, wrap up a day packed with business meetings, or visit family, friends, or their favorite band—we provide a hub for human and community connection, delivered through modern design and distinctive personality. We seek individuals who think outside the box and confidently express themselves. If you’re excited by the possibilities of human connection, Aloft Hotels is your place. Joining Aloft Hotels means becoming part of Marriott International’s brand portfolio. Why not work where you can do your best work, achieve your goals, join an **amazing** global team, and become the **best version of yourself**?
