Call Center Internship - LUDA

Description

**Description:** ---------------- **ABOUT LUDA Partners** At LUDA Partners, we aim to bring the digital revolution to the pharmacy sector. We are the first and only digital network that facilitates communication among pharmacies to locate medications with supply issues and sell pharmacy products online. Founded by pharmacists for pharmacists, the company was established in 2017 to support the pharmaceutical sector’s digital transformation amid the shift toward online consumption, as well as to tackle medication supply shortages in Spain. With a network of over 3\.700 pharmacies across Spain and more than 340\.000 product references, LUDA Partners places its unique technology at the service of pharmacists, enabling them to provide patients with an effective solution to quickly and in real time locate their medications. LUDA Partners helps pharmacies increase their online sales, as it is integrated with leading QuickCommerce platforms, laboratories, and marketplaces used by pharmacies. Its technological solution optimizes the digital ecosystem by placing pharmacies at its center—allowing them to recover online sales and reconnect with patients. The challenge we offer will motivate you if you’re eager to learn, work collaboratively, and be part of a rapidly growing tech company. We’re bringing cutting-edge technologies to a sector still largely distant from them—and we’re going to disrupt it! **ABOUT THE POSITION** You’ll work alongside the Operations and Pharmacy Support team, helping us deliver the best possible service to the thousands of pharmacies in our network. You’ll join a young, dynamic team that grows daily. You’ll report to the department head and closely collaborate with the Operations, Sales, Product, and Technology teams to ensure pharmacy incidents and inquiries are managed promptly and efficiently. We seek a candidate with a positive attitude, strong commitment, and great enthusiasm to learn how a tech company operates from within. Prior experience is not required, but excellent communication skills, responsibility, and a genuine willingness to support our customers are essential. The selected candidate will play a key role in our pharmacies’ day-to-day operations, assisting them in resolving incidents and contributing to an outstanding experience with LUDA. **Requirements:** --------------- **JOB RESPONSIBILITIES** Support the Pharmacy Support department with the following tasks: Phone and email support for pharmacies across Spain. Management and tracking of platform-related incidents. Resolution of basic inquiries and escalation of incidents to the relevant departments. Follow-up on open cases until proper resolution. Registration and updating of information in the company’s internal tools. Assistance in onboarding and supporting new pharmacies using our services. Identification of opportunities to improve customer support processes. Collaboration with the Operations, Technology, and Sales teams to deliver the best possible experience to pharmacies. **REQUIRED PROFILE** No prior experience required. Strong oral and written communication skills. Ability to learn new technological tools. Interest in the digital and technological world. Prior customer-facing, customer service, or teamwork experience is a plus.