Agent-Reservations

Description

Summary: Handle reservation requests received via phone, fax, or mail; identify guests’ reservation requirements; confirm room types and rates; accommodate and document special requests; answer questions about property facilities and services; maximize revenue. Highlights: 1. Identify guests’ reservation requirements and determine appropriate room types 2. Answer questions regarding property facilities/services and room accommodations 3. Develop and maintain positive working relationships with others **Additional Information** **Job Number**26021672 **Job Category**Reservations **Location**The Barcelona EDITION, Avinguda de Francesc Cambo 14, Barcelona, Barcelona, Spain, 8003 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Handle all reservation requests, modifications, and cancellations received via telephone, fax, or mail. Identify guests’ reservation requirements and determine appropriate room types. Verify availability of room types and rates. Explain deposit requirements, special rates, and cancellation policies to callers. Accommodate and document special requests. Answer questions regarding property facilities/services and room accommodations. Maximize revenue by applying sales techniques. Input and access data in the reservation system. Enter correct codes and rates into the reservation system to indicate special room reservation types (e.g., Complimentary Rooms, staff discounts, travel agent rates, wholesale reservations). Follow appropriate reporting procedures when guest issues arise. Comply with all company policies and procedures; maintain a neat, professional uniform and personal appearance; safeguard confidential information; protect company assets; and protect the privacy and security of guests and colleagues. Welcome and serve all guests according to company standards; anticipate and address guests’ service needs. Assist guests with disabilities and sincerely thank guests. Communicate with others using clear, professional language and answer telephones using proper etiquette. Develop and maintain positive working relationships with others; support the team in achieving common goals; listen to other employees’ concerns and respond appropriately. Adhere to quality assurance expectations and standards. Lift, carry, push, pull, and set down objects weighing up to 10 pounds (approximately 5 kg) without assistance. Perform other reasonable job duties as requested by supervisors. *Marriott International is an equal opportunity employer committed to welcoming and providing access to opportunities for all. We actively foster an environment that values and respects the unique backgrounds of each employee. Our greatest strength lies in the rich blend of cultures, talents, and experiences of our people. We strive to ensure no discrimination occurs on any protected basis—including disability, veteran status, or any other basis protected by applicable law.* EDITION Hotels were able to create an entirely new experience in hospitality by combining Ian Schrager’s visionary genius as a boutique hotelier with Marriott International’s global reach and ability to deliver world-class luxury hotel service. EDITION Hotels offer the best of both worlds—striking a delicate balance between sophistication and individuality, perfectionism and personalization, comfort and charismatic appeal. This brand targets sophisticated, discerning consumers who understand and demand excellence in quality and uniqueness, design and service—without compromise. These guests seek an attitude and feeling delivered in a package that breaks conventions while still shining with excellence. Creating this magical experience requires you. We seek outgoing, truly remarkable individuals who inspire and challenge those who seek us out—and who are proud to work at our hotels. Service is not something done from a manual—it comes from the heart. We deliver endless, captivating service—consistently delighting and enchanting each and every guest. EDITION Hotels invite you. Joining EDITION Hotels means joining Marriott International’s portfolio of brands**. If you want to give your best**, run toward your goals**, and become the best version of yourself as part of an outstanding global team**, then knock on EDITION Hotels’ door.