Loyalty Technician

Description

We are seeking a candidate with a marketing background and over three years of experience to join our loyalty team at our Madrid office. The main responsibility will be to implement, develop, and evaluate the individual donor loyalty strategy, working within the loyalty and donor care department. With a multichannel focus, the candidate will define key performance indicators, objectives, and reports to optimize and improve campaigns targeting members and collaborators. Among regular duties, the candidate will participate in drafting the annual operational plan and executing omnichannel actions to increase engagement, retention, and lifetime value of collaborators. They will also manage the donation process, resolve incidents, provide multichannel support, and execute loyalty and retention campaigns. Additionally, they will collaborate on creating marketing materials and coordinate with acquisition and communications teams. Furthermore, the candidate will conduct detailed monitoring of KPIs, prepare evaluation reports, and propose improvements. They will ensure data quality and consistency in tools such as Salesforce and Marketing Cloud, and provide technical support to other departments. This is a temporary contract with full-time hours and an annual gross salary between 24\.001 and 30\.000 euros.