Microcomputer Technician, Hybrid

Description

Microcomputer Technician At NexTRet, we have an opening for a Microcomputer Technician with English proficiency for one of our clients located in Madrid. This is a maternity leave replacement position, but with strong potential for continuity. The role includes 3 days of remote work per week. If you have experience in helpdesk or microcomputer technical support, possess a solid level of English, and are eager for a new challenge, we want to meet you! What will your responsibilities be? * Supporting client users (in English and Spanish) * Resolving workstation-related incidents and service requests * Managing the client's M365 email environment * Escalating and tracking tickets to other teams * Serving as the operational point of contact with the client What do we expect from you? * Academic qualification: Intermediate or Advanced Vocational Training Certificate (CFGM or CFGS) in IT or a related field, plus 3–5 years of relevant experience. **Essential technical skills:** * Spoken and written English * Knowledge of M365 * 3–5 years of experience in a similar role * Strong user support skills **Desirable:** * Ticketing tools * Cisco VPN operation * Windows Defender operation What do we offer? * Well-located position at C/Palos de la Frontera, 12 (Embajadores Metro Station) * Salary based on technical competencies and language proficiency: between 23\.000 and 25\.000 gross euros annually. * 3 days of remote work per week. * Standard office hours. * Additional benefits: Flexible compensation — restaurant card, transportation card, childcare vouchers, and the option to join our collective health insurance plan. * You will join a company committed to equal opportunities for all individuals, striving to maintain an inclusive and discrimination-free workplace. We value diversity and will consider all applications regardless of origin, gender, age, religion, sexual orientation, or any other personal characteristic. If you are selected as a finalist and chosen to join NexTReT, we will request additional information to process your employment contract, solely to verify the information provided in your CV — especially academic qualifications and relevant professional background. If you have questions about how to partially provide such information, please inform the person managing your hiring process. If you meet the requirements and are ready for a new professional challenge, we look forward to receiving your application! **Requirements:** * Spoken and written English * Knowledge of M365 * 3–5 years of experience in a similar role * Strong user support skills * Ticketing tools * Cisco VPN operation * Windows Defender operation M365, ticketing, VPN