BMC Helix ITSM Architect - Remote

Description

Job Summary: We are seeking a BMC Helix ITSM Architect to lead the design, implementation, and evolution of BMC Helix solutions, serving as the technical reference in a Telco project. Key Highlights: 1. Participation in technology transformation and evolution projects. 2. Collaborative environment with highly specialized professionals. 3. Professional development in leading ITSM market technologies. **Description:** ---------------- At **NS Group**, we are recruiting **a BMC Helix ITSM Architect** to join a major project in the **Telco sector**. We seek a technically proficient candidate with experience in BMC Helix architecture, implementation, and evolution—capable of leading complex integration, automation, and ITSM process transformation initiatives. The selected candidate will serve as the **technical reference**, participating in solution design, architectural decision-making, and technical leadership of teams. ***Main Responsibilities*** * Lead end\-to\-end design and implementation of BMC Helix ITSM solutions, both in SaaS and on\-premise environments. * Design and evolve the core BMC Helix ITSM architecture, ensuring platform quality, governance, and maintainability. * Define and implement integrations with third\-party systems via APIs and web services. * Participate in advanced configuration, deployment, and stabilization of solutions. * Provide technical leadership to consulting and development teams. * Perform estimations, risk analysis, and technical decision\-making. * Collaborate with ITIL\-based functional teams to map processes onto the tool. * Contribute to technical proposals and solution definition for clients. ***What We Offer*** * A stable, high\-visibility project within the Telecommunications sector. * Fully remote working arrangement. * Participation in technology transformation and evolution projects. * Collaborative environment with highly specialized professionals. * Professional development in leading ITSM market technologies. If you have experience with **BMC Helix** and are looking for a challenge where you can contribute **architectural vision and technical leadership**, we want to meet you. **Requirements:** --------------- **Mandatory Requirements** * Minimum **2\-3 years** of experience as an Architect, Lead, or Senior Consultant in BMC Helix ITSM / Remedy ITSM environments. * Participation in implementation, migration, or evolution projects involving complex solutions. * Official **BMC** certifications. * Demonstrable experience in designing and implementing integrations via APIs and web services. * Ability to provide technical leadership to teams and establish development and architectural standards. * Knowledge of solution governance, best practices, and scalable architecture definition. * Native Spanish proficiency. **Preferred Qualifications** * English language proficiency. * Experience with CMDB and Discovery. * Knowledge of BMC Helix Portfolio Management (PPM). * ITIL or similar certifications. * Experience in ITSM process automation. * Education: Technical Engineering Degree, Bachelor's Degree in Engineering, or equivalent technological education.