On-site Application Support Technician

Description

Job Summary: We are seeking an Application Support Technician to ensure continuity of critical services in logistics operations, supporting users and resolving functional and technical incidents. Key Points: 1. Ensure continuity of critical services for logistics operations. 2. Collaborate with development, infrastructure, and support teams. 3. Stable, long-term project with a collaborative team. Application Support Technician Application Support Technician – Logistics Sector Project On-site in Villaverde (Madrid) Immediate hiring Permanent contract with Panel At Panel, we are looking for an Application/Systems Support Technician to join immediately a stable project within a leading company in the logistics sector. If you are motivated by helping users, resolving incidents, and ensuring uninterrupted operations—this project is for you. What will you do? You will be a key player in the client’s daily operations, ensuring continuity of critical services for logistics operations. Support internal users and customers by resolving functional and technical incidents. Perform parameter configurations and functional adjustments in applications. Provide support for applications directly impacting logistics operations: order flows, loading, inventory, tracking, etc. Conduct initial analysis, log review, and incident diagnosis. Collaborate with development, infrastructure, and Level 2/3 support teams\. Execute functional testing after deployments or changes. Document procedures and user guides. Track incidents to closure, ensuring adherence to appropriate timelines (SLA). Prioritize, filter, and manage incidents in a dynamic environment where every minute counts. Requirements IT-related education (CFGM/CFGS). At least 1 year of experience in technical support and/or application support. Excellent communication and customer service skills. SQL for basic queries. Basic knowledge of APIs (REST/SOAP). Ability to review and understand logs. Proficiency with ticketing tools. Ability to comprehend technical documentation. Highly desirable to stand out as a technician in a logistics client Experience with logistics, transportation, or warehouse applications (WMS, TMS, tracking, etc.). Experience in high-operational-demand environments requiring immediate response. **Knowledge of basic logistics workflows:** receiving, dispatch, loading, routes, inventory. Ability to prioritize based on operational impact. Familiarity with integration systems (APIs, message queues, files). Basic understanding of cloud, scripting, or automation. What do we offer? Permanent contract with Panel. Stable, long-term project. Flexible working hours. On-site work at the client’s offices in Villaverde. Immediate hiring. Collaborative team and a learning-oriented, growth-focused environment. Does this fit you? We’d love to meet you. \#Support \#ApplicationSupport \#Systems \#ITJobs \#MadridJobs \#Logistics \#Villaverde \#Panel \#Hiring \#ImmediateHiring \#Technology \#TMS \#WMS \#TechnicalSupport \#TechJobs \#SQL \#CustomerService \#Operations apis, rest, soap, WMS, TMS, tracking,