Field Service Technician

Description

**Company Description** TOMRA Food is a multinational leader in sensor-based sorting, peeling, and integrated systems solutions for the food industry. For over 50 years, we have contributed to transforming global food production to maximize food safety and minimize food loss, ensuring that **Every Resource Counts™**. At TOMRA, we seek people who want to **innovate**, who work with **passion**, and who act with **responsibility**. We foster freedom to innovate and take risks that drive breakthroughs capable of challenging the status quo. We value the passion that fuels success and believe in a responsible and safe mindset that cares for our customers, our products, and our colleagues. **Join the Resource Revolution!** **Job Description** Join our TOMRA Food team as a **Field Service Technician**, where you will play a key role in ensuring the proper operation of our innovative food sorting systems. Our local TOMRA office is located in Valencia, and we are always looking for motivated individuals eager to join our organization. We are currently seeking an experienced **Field Service Technician** residing in **Madrid or its surrounding areas**. We seek a highly qualified and motivated individual to deliver excellent customer service, participating in commissioning, operation, testing, integration, optimization, maintenance, training, and repair activities—primarily across **Spain and Portugal**. This position perfectly combines hands-on fieldwork with autonomous problem-solving, making it an excellent opportunity for engineering professionals passionate about their craft. **Your Responsibilities:** * Perform on-site technical service activities, including installation, commissioning, operation, testing, optimization, maintenance, and repair of TOMRA equipment. * Diagnose and resolve technical issues, ensuring optimal equipment performance and customer satisfaction. * Carry out mechanical, electrical, electronic, and optical adjustments and configurations. * Train customers on the use and maintenance of TOMRA systems. * Provide technical support and advice to help customers maximize operational performance and reduce food waste. * Prepare accurate service reports and collaborate with internal teams to ensure outstanding customer service. * Work with industry-leading innovative technology and act as a TOMRA ambassador. * Travel up to 80% of the time, primarily within Spain, with occasional international travel as required. **Requirements** * Technical education in Electronics, Electrical Engineering, Automation, Industrial Maintenance, or a related discipline. * 3–5 years of experience in field service, industrial maintenance, or customer technical support. * Demonstrable experience in preventive and corrective maintenance of industrial equipment. * Practical knowledge of analog and digital circuits, electrical power systems, and PLCs. **Mandatory.** * Ability to interpret electrical schematics. * Solid computer, networking, and PC configuration skills. * Fluency in Spanish and good command of English (minimum B2 level). **Mandatory.** * Strong technical problem-solving and customer service skills. * Ability to establish and maintain effective relationships with customers, colleagues, and other stakeholders. * Willingness to travel up to 80% of the time. * Valid driver’s license and clean driving record. **Additional Information** **What We Offer:** * **Top-tier equipment**: laptop, mobile phone, PPE, and professional workwear. * **Up to 10% annual bonus**: variable incentive tied to individual performance and company objectives. * **Company vehicle and fuel/charging card**: for both professional and private use, per corporate policy. * **Fully company-funded enhanced life insurance**: coverage in case of death or permanent disability. * **Private health insurance**: optional enrollment at preferential rates. * **Fully flexible hybrid work model**: remote-first employment contract with a modern approach to work-life balance. * **All travel expenses covered**: including comprehensive travel insurance. * **Excellent vacation policy**: 29 calendar days of vacation per year, in accordance with our collective agreement. * **Longevity recognition**: reward program every 5 years. * **Continuous development**: access to training and development programs via TOMRA Learn. * **Great team spirit**: social activities and regular events with outstanding colleagues. **How to Apply:** If this profile resonates with you, we’d love to meet you! All applications will be treated with strictest confidentiality. TOMRA is proud to be an equal opportunity employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marital or civil partnership status, sexual orientation, veteran status, or any other characteristic. Reasonable accommodations will be provided upon request to candidates participating in all aspects of the selection process.