Host / Hostess

Description

Job Summary: The Host / Hostess is responsible for delivering an exceptional welcome experience, serving as the first point of contact and contributing to a warm and seamless environment. Key Highlights: 1. Offer an exceptional and personalized welcome experience to customers. 2. Act as the first point of contact and manage incoming traffic. 3. Collaborate on internal coordination and support special events. Temporary Host / Hostess position for our Hermès Madrid store on Ortega y Gasset. MISSION As a member of the store team, the Host / Hostess is responsible for delivering an exceptional welcome experience to all customers, acting as the first point of contact in-store and contributing to creating a warm, seamless environment aligned with Hermès’ standards of excellence. KEY RESPONSIBILITIES 1\. In-Store Reception and Customer Experience * Welcome customers, managing entry flow and queues using digital tools. * Offer beverages and personalized attention during waiting periods. * Accompany customers and VIPs throughout their in-store journey, supporting bag handling and practical needs. * Guide customers across Hermès universes and assist the sales team as needed. * Share stories, values, and anecdotes about the Maison linked to in-store activation. * Quickly identify customer expectations and channel them to the appropriate team. 2\. Concierge Service * Deliver personalized, high-quality hospitality services to customers in collaboration with the sales team. * Assist customers with external services (taxis, chauffeur-driven cars, local information). * Provide information about the store, ongoing events, and relevant city activities. 3\. Internal Coordination * Facilitate smooth communication between customers and the sales team. * Actively collaborate with the Customer Experience team to ensure service consistency. * Support in-store special events and activations. COMPETENCIES AND SKILLS * Minimum 3 years of relevant customer service experience in the luxury sector or another premium service environment. * Experience in hospitality or event management is highly valued. * Strong customer orientation, curiosity, and communication skills. * Rigor, sense of responsibility, and attention to detail. * Fluent Spanish, advanced spoken and written English; French is a plus. *"Hermès Ibérica affirms its commitment to gender equality and equal opportunity at all levels and for all employees.* *As a responsible employer, we are committed to ethics, diversity, and inclusion.* *Join the human adventure of Hermès"*