TEMPORARY TELECARE OPERATOR (TAD)

Description

Job Summary: We are seeking a Telecare Operator to provide telephone assistance to users, mobilize resources, and monitor alerts and malfunctions at Caser Residencial. Key Points: 1. Telephone assistance and resource management for telecare users. 2. Monitoring of alerts, schedules, malfunctions, and technical alarms. 3. Management of service demand and entry of user data. Join Caser Servicios and grow with us! **Who are we?** **Caser Servicios**, part of the **Helvetia Group**, is a solid and continuously evolving group specialized in delivering **high-quality** services focused on wellbeing and **comprehensive care** for people. In addition, we provide **specialized technical services**, including **comprehensive facility maintenance**, **fire prevention and protection**, as well as **space renovations and adaptations**, tailored to each client’s needs. Our activities span multiple sectors through leading brands such as **Caser Residencial, Hospitales Parque, Caser Dental, CaserVet, Acierta, TH Mantenimiento and SPV**. **What are we looking for?** Caser Servicios seeks to incorporate a Telecare Operator into its Caser Residencial business unit. Main responsibilities include: * Answering telephone calls from service users and mobilizing appropriate resources when necessary. * Scheduling, handling, and monitoring alerts and appointments. * Monitoring malfunctions and technical alarms. * Handling and managing demand for other services: providing information, processing requests, tracking delivered assistance, etc. * Entering, modifying, and updating user data in the computer system. * Document archiving and management. * Informing supervisors of services requested by clients. **What do we offer?** * Temporary contract * Full-time schedule * Working hours: Monday to Friday, 9:00–17:00 * Competitive salary. * A close-knit and committed team fostering a positive work environment where your contribution truly makes a difference. **Benefits:** * Growth and stability opportunities, with continuous training to support your professional development. * Insurance discounts. * Guidance, advisory, and support services regarding dependency and disability for employees and their families, provided by the Caser Foundation. * **Mandatory**: Prior experience in telecare. * Proficiency in Microsoft Office. * Availability to work the indicated shift. * Preferred qualification in the socio-healthcare field (Professional Certification: Telecare Call Management). * Preferred experience with the TELE24 software. At Caser Servicios, we guarantee equal opportunities, promoting talent development solely based on individuals’ capabilities and competencies required for their roles. **If you wish to join a solid project grounded in values and focused on helping people, Caser Servicios is waiting for you. Apply now and let’s grow together!** **\#TeamHelvetia \#WeAreLookingForYourTalent \#ReadyForYou**