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Job Summary: We are seeking a Night Reception Assistant to join the Sercotel Togumar team in Madrid, responsible for welcoming guests and coordinating services. Key Highlights: 1. Welcome and attend to guests' needs throughout their stay. 2. Coordinate actions with departments to ensure high-quality service. 3. Be part of a dynamic and professional team at Sercotel. Responsibilities Are you looking to develop your career in the Reception area? Are you passionate about tourism and eager to join Sercotel Hotel Group? Join our team as a Night Reception Assistant at our Sercotel Togumar in Madrid. **Your main challenges will be:** * Welcome and receive guests, attending to their needs throughout their hotel stay and providing information on all hotel services. * Support coordination of activities across all departments to deliver high-quality service and enhance customer loyalty and brand reputation. * Monitor hotel check-ins and check-outs. * Manage new reservations. * Stay informed about hotel and local events, news, etc., to ensure effective internal communication and guest-facing information management. * Respond to emails received during your shift. * Perform cash reconciliation. * Handle telephone inquiries. Requirements What do you need to apply? * Bachelor's degree in Tourism or related field. * 2\-3 years of experience in the position described. * Advanced English proficiency is mandatory; knowledge of additional languages is a plus. * Familiarity with hotel management software, preferably Tesipro. * Knowledge of major tourist attractions in the city. * Strong customer orientation and dedication to the role. * Proactive individual with teamwork capabilities. Offer **Apply now and discover what Sercotel has to offer you:** * Full-time interim contract (40 hours/week). * Rotating shifts: morning, afternoon, and night. * Salary according to collective agreement. * Positive work environment and integration into a dynamic, professional team. * Option to apply flexible compensation and enjoy the Sercotel Benefits Club. * Family \& Friends discounts at Sercotel hotels. **At Sercotel, we promote equity:** gender-neutral, equal opportunities, and equitable leadership for all
