Job Summary: We are seeking a Customer Experience Specialist to transform data into actionable insights and improve the customer experience across their entire lifecycle. Key Highlights: 1. Transform data into actionable insights for customer experience. 2. Cross-functional collaboration with business, operations, and technology teams. 3. Drive projects that enhance experience and optimize processes. **Job Description** At Vodafone, we are looking for a **Customer Experience Specialist** to join our Customer Operations & CX team, with the challenge of turning data into a genuine understanding of the customer’s voice. Your mission will be to build a comprehensive and connected view of the customer, identifying and analyzing key information that reflects their experience across the entire lifecycle. You will work cross-functionally with business, operations, and technology teams to transform data into actionable insights, driving projects that improve experience, optimize processes, and deliver tangible impact on customer satisfaction and loyalty. **Responsibilities** * Map and consolidate key information sources to understand the customer experience across their entire lifecycle. * Design and maintain data models and structures enabling holistic analysis of the customer journey. * Collaborate with business, operations, and technology teams to translate findings into concrete actions. * Identify operational improvement opportunities based on data analysis. * Develop dashboards and reports to facilitate data-driven decision-making. * Ensure the quality, consistency, and availability of information used by other departmental teams. **What We Require?** * Degree in Engineering, Data Science/Analytics, or related fields. * Minimum 3 years’ experience in data analysis or data engineering roles, preferably in high-volume customer environments. * Experience in data modeling and querying using SQL in Big Data environments (BigQuery, Redshift, Snowflake, Synapse, etc.). * Practical knowledge of ETL processes and data flow orchestration (Python, Airflow, or similar tools). * Experience in data visualization and communication (Power BI, Looker, or equivalent). * Ability to translate business needs into analytical solutions. * Critical mindset, results orientation, and curiosity to understand the business and associated processes. **What We Offer?** Flexible work: 60% remote and 40% office-based — with flexible hours! 20 additional remote workdays: Work from anywhere in Spain. 25 vacation days: Plus December 24th and 31st off, and the option to purchase up to 10 additional days. Meal vouchers: Additional to fixed compensation and flexible remuneration plan. Free health insurance: Coverage with Adeslas, life insurance, and a comprehensive physical and mental health and wellbeing management program. Pension plan option. Secure your future with our pension plan options. ❤️ 3 volunteer days per year: Dedicate time to volunteering initiatives with these additional days. Career development and training: Access to an AI-powered skills development platform and learning content from Skillsoft, MIT Horizon, Harvard, and more. Digital management app. Easily manage your daily office routine with our app. If you’d like to learn more about us, visit our website to discover what it’s like to work at Vodafone: https://www.vodafone.es/c/conocenos/es/vodafone\-espana/trabaja\-con\-nosotros/