Team Lead Engineering Operational Enablement

Description

At Roche, you can be your authentic self and are valued for your unique qualities. Our culture fosters personal expression, open dialogue, and genuine connections. Here, you are appreciated, accepted, and respected for who you are. This creates an environment where you can grow both personally and professionally. Together, we aim to prevent, stop, and cure diseases and ensure that everyone has access to healthcare—today and in the future. Join Roche, where every voice matters. The Position As an Engineering Manager, you will ensure and support hardware, software, and/or service delivery as a leader—setting focus, removing impediments, managing stakeholders, and creating efficiencies through collaboration wherever possible. You will focus on developing your team members’ capabilities in alignment with the function’s vision and encourage them to self-define their career journey, seeking ways to enable development opportunities along that path. You will support them by removing roadblocks, focusing on performance management, and ensuring your team develops the right skills, healthy dynamics, and a sustainable pace. Description of the area The Digital Operations and Reliability function ensures the proactive management and maintenance of optimal performance, reliability, and availability of all RDT enterprise-wide digital platforms and infrastructure, minimizing disruption to critical business processes across the value chain and guaranteeing compliance. The Team Lead for Operational Enablement drives the strategic transformation of our Configuration Management Database (CMDB) and Operational Support Models. You will bridge the gap between business application contexts and complex data structures, leading a team of experts dedicated to ensuring high-quality IT service management data, seamless automated ticket routing, and accurate impact analysis across all enterprise products. You will collaborate directly with Product Managers to translate complex business contexts into accurate CMDB dependency trees, automated ticket routing rules, and impact analysis structures. You will be responsible for ensuring our 300+ enterprise products maintain flawless operational support models without burdening software development teams. Job responsibilities * Strategic & Team Leadership: Build and lead a high-performing team of data modelers and support architecture specialists. Establish the department's operational roadmap, service intake model, and capacity planning. * Support Model & CMDB Governance: Act as the accountable authority for CMDB data quality standards, data modeling guidelines, and structural support frameworks across all product teams. * Cross-Functional Consulting: Partner with Product Managers and Product Teams to translate complex business and technical contexts into robust operational support structures, eliminating the burden of low-frequency, high-complexity modeling on individual teams. Work with Observability and SRE teams to standardize our knowledge and its relationships, unifying disparate tools (Grafana, Splunk, etc.). * Quality Assurance & Compliance: Define performance metrics, continuous monitoring, health checks, periodic reviews, enforcement mechanisms, and automated validation rules to maintain 100% accurate dependencies, impact maps, and ticket routing logic. * Process Enablement & Frameworks: Standardize playbooks, intake frameworks, and self-service guidelines to streamline how product teams interface with IT Service Management systems. Contextual layer for operational telemetry (dependencies, ownership, business mapping) to enable reasoning. * AI Tools and Automation Adoption: Define and adopt AI-driven solutions and rulesets to support the identification of operational support structure gaps and the automation of corrective actions in the CMDB. Provide the necessary high-quality, real-time data layer to safely automate operations and prevent AI "hallucinations". Qualifications * Experience: 5+ years in IT Service Management (ITSM), CMDB design, enterprise data modeling, or IT operations, with at least 2+ years in a team leadership or technical coordination role. * Technical Expertise: Deep knowledge of modern ITSM/CMDB structures (e.g., ServiceNow, Jira Service Management), service mapping, automated routing, and CI dependency modeling. * Domain Mastery: Proven track record bridging technical data architectures with business application logic; ITIL framework certification is a strong plus. * Leadership & Influence: Outstanding ability to guide cross-functional product teams, enforce standards without creating friction, and drive culture change around data accountability. #RDT2026 Where pay transparency applies, details are provided based on the primary posting location. For this role, the primary location is Madrid. If you are interested in additional locations where the role may be available, we will provide the relevant compensation details later in the hiring process. Who we are A healthier future drives us to innovate. More than 100,000 employees worldwide work together to achieve scientific progress and ensure that everyone has access to healthcare—today and for future generations. Through our commitment, over 26 million people are treated with our medicines and more than 30 billion tests are performed using our diagnostics products. We encourage each other to explore new possibilities, foster creativity, and set ambitious goals to deliver life-changing healthcare solutions. Together, we can shape a healthier future. Roche is an equal opportunity employer.