Operations Manager

Description

We are looking for an ambitious and passionate Junior Operations Manager to join our Operations team in Spain. **What is Oppizi?** Founded in 2014, Oppizi is a leading company in offline marketing solutions. We have developed technology that enables tracking, scalability, and optimization of offline campaigns. We offer 4 channels: Hand\-to\-hand (hand\-delivered), Door\-to\-door (letterbox distribution), Direct Mail (mailbox delivery via national postal service), and Parcel Inserts (flyer insertion into packages). We operate in more than 12 countries, including Australia, New Zealand, France, Germany, the UK, the US, and Canada. We are privileged to work with prominent accounts such as Uber, UberEats, Hellofresh, Glovo, DoorDash, Getaround, DiDi, Deliveroo, and many others. The Operations Manager is part of the operational engine driving Oppizi’s campaigns. They supervise Team Leaders and establish processes to ensure campaigns are delivered on time, within budget, and according to client expectations. * Work experience: 1–3 years in project management * Employment type: On\-site, Madrid office * Start date: Sep 2026 * Working hours: Monday to Friday, full\-time **Job description:** We seek a person who will lead, motivate, and support our operational cities across Spain and Portugal, working in a dynamic, demanding, and highly results\-oriented environment. Their mission will be to accompany the team on a day\-to\-day basis, providing coaching, mentoring, and continuous support to both current team members and new hires. The selected candidate will be responsible for coordinating and managing campaigns, preparing client reports, and implementing necessary optimizations to improve KPIs. They must also ensure accurate and timely data collection to update operational metrics, aiming to increase productivity, reduce costs, minimize errors, and guarantee excellent service. Key responsibilities include organizing logistics across cities, managing teams, materials, and key suppliers for campaign execution. They will report directly to the General Manager and collaborate on campaign definition, KPIs, budgeting, and cost planning. They will also ensure all operational activities remain within scheduled timelines and budgets, as well as prepare and supervise inventories. They will work closely with the Customer Success department to plan and coordinate customer support. The role also involves participating in recruitment, conducting interviews, assuming high\-level HR responsibilities, and supporting the company’s technological development. **Specific responsibilities:** * Oversee recruitment strategy for Brand Ambassadors (BAs). * Manage resource allocation for campaigns, city\-level assignments, and incentive structures. * Manage relationships with external suppliers (printers, logistics, warehousing). * Validate campaign configuration in CORE and operational readiness. * Monitor overall performance of Jr. CMs, weekly meetings, and bonus approvals. * Co\-lead client communication with the GM: weekly analysis, ad\-hoc requests, and campaign reporting. * Manage post\-campaign closure: payments, surplus inventory, and CM involvement. * Ensure compliance, efficiency, and quality across all operational processes. **Requirements:** * 2\-4 years of experience in project management. * 2\-4 years of experience in operations within a startup or scale\-up. * Excellent oral and written communication skills in English; Portuguese is a plus. * Extensive experience with Google Spreadsheets; SQL knowledge is a nice\-to\-have. * Entrepreneurial spirit and strong growth mindset. * Adaptability and comfort working in a dynamic and fast\-paced environment. * Ability to build relationships and collaborate with internal and external teams to continuously improve processes and communication flows. **Benefits:** * Competitive salary \+ annual bonus * Flexible compensation plan for food and transport expenses * Medical insurance after 6 months * Fast career progression opportunities for high\-performing employees * Rapidly growing startup * Entrepreneurial environment * Opportunity to work for 1 month per year in one of our offices (NYC, London, Rotterdam, Berlin, Paris, Sydney, Melbourne…) Note: applicable to high\-performing employees or when required to work from a location other than their "usual workplace". Salary: €28,000.00\-€35,000.00 per year Work location: On\-site employment