ADMINISTRATIVE_OFFICER_OPERATIONS_CONTROL_CENTER

Description

**Title:** **ADMINISTRATIVE_OFFICER_OPERATIONS_CONTROL_CENTER** ============================================================= Date: 22 Jun 2026 Location: Madrid, M, ES, 28079 Our Company We are the largest Spanish airline and a leader between Europe and Latin America; we belong to the IAG airline group and are part of the oneworld alliance. Our goal is always to be the best travel option for our customers and to ensure they feel that their safety and the quality and experience of their journey are our top priorities. In addition to our airline business, aircraft maintenance is one of our complementary businesses. At Iberia, we value professionals who serve as role models for customers—and also within their teams. We expect all new hires to exemplify these behaviors. Your Role: Your mission will be to monitor and manage all flights scheduled by IBERIA, ensuring operational safety, punctuality, efficiency, and minimizing the impact of incidents. To achieve this mission, the OPSCONTROLLER will face the following key challenges: Your Challenges: * Coordinate actions and processes to implement effective solutions, adapting the flight schedule in response to any disruptions. * Ensure operational safety amid daily disruptions. * Monitor and understand all possible internal or external causes of disturbance. * Collect relevant information regarding potential delays, airport issues, fleet status, crew resources, customer needs, etc. * Analyze and report on operational performance, and promptly and efficiently suggest improvements directly to the Department Coordinator or Manager. * Manage ACMI and CHARTER flights, as well as SLOTs. Your Knowledge: * Full proficiency in Spanish. * Spoken and written English (minimum B2 level); demonstrable ability to communicate effectively with various stakeholders involved in flight monitoring. * Proven experience in aircraft operations, preferably in Flight Operations, CCO, Airport Handling, or MCC. * Experience with Office 365 software, including MS Word, Excel, and Outlook Express, for preparing accurate reports for management. * Familiarity with IT systems and aviation software (TSC, FTM, ARMS, SITA). * Experience in administrative tasks. * Familiarity with all business functions within the CCO, including flight dispatch, crew control, maintenance and routing, airport handling, and passenger assistance. Competencies * Ability to handle and track multiple concurrent processes. * Analytical and spatial reasoning skills to identify problems and creatively mitigate them. * Empathy and strong teamwork and collaboration skills with other areas of the Operations Control Center. * Aptitude for decision-making and problem-solving, with awareness and responsibility. * Excellent organizational and coordination skills. * Outstanding communication and interpersonal skills. * Strong teamwork and communication abilities. Essential Requirements for the Position * On-site position * As this is a shift-based role: ability to adapt to various shifts—morning, afternoon, and night. Talent at Iberia: We value professionals who serve as role models for customers—and also within their teams. We expect all new hires to exemplify these behaviors. * **We Are One and Diverse**: You work collaboratively, openly, and inclusively toward a shared objective in a diverse and inclusive environment. * **We Put Heart and Passion Into Everything We Do**: You drive results by fully committing to everything you undertake. * **We Reinvent Tomorrow**: You seek innovative and unconventional ideas to solve problems. * **We Connect With Our Customers and Colleagues**: You consistently go beyond expectations—with a smile and friendly demeanor. * **We Keep It Simple and Efficient**: We focus on what truly matters, analyze situations, and eliminate non-value-adding activities. * **Safety Is in Our DNA**: We work with the same attention and care as on day one—on every ground operation and every flight. We know our processes and apply them rigorously. Our Commitment to Diversity and Inclusion At Iberia, we are one and diverse. We faithfully reflect today’s society and have highly diverse teams that enrich us, making us more creative and innovative. We believe in talent without labels and are fully committed to offering equal professional opportunities to everyone. Therefore, all decisions in our selection processes are based exclusively on the competencies, skills, and knowledge required to perform the job. Location: NEO Building