Devices Technical Support (m/w/d)

Description

**Role Summary** Monitoring and execution of the technical activities associated with the pre‑sales and post‑sales management of the company’s systems, in alignment with the processes defined within the department. **Role Responsibilities** * Control of work order management * Technical review of pre‑sales proposals * Oversight of repair and post‑sales processes for the product ranges * Maintenance of the installed base of terminals and nurse call solutions * Support and training for customers using our products and systems * Collaboration on implementation projects and improvements to installed systems **Role Requirements / Must have** * Advanced Technician in Systems * At least 2 years of experience * Data Networks * LINUX / WINDOWS Operating Systems * Experience with Mobile Networks * Database knowledge * Office Suite * Support Ticketing System * Data Analysis * Cloud Solutions * Data Security **Nice to have competencies/skills.** * Experience with ISO 27001 / ENS * Knowledge of the sector (Telecare and Care Homes) * Experience in environments with 24/7 services Job Types: Full\-time, Permanent Application Question(s): * Do you have hands\-on experience with both Windows and Linux operating systems? * How many years of experience do you have in a Technical Support or IT Support role? * Do you have experience troubleshooting networks and connected devices? * What are your salary expectations? Work Location: In person