Airport Assistant - MAH

Description

Job Summary: We are seeking a professional to manage airport traffic, coordinate transfers, and resolve incidents, with a focus on customer service and cost efficiency. Key Highlights: 1. Key assistance to CORPORATE and END customers at the airport. 2. Optimization of transfers and proactive incident management. 3. Collaboration within a dynamic team with growth opportunities. **Description:** ---------------- ***Who Are We?*** At **BDXperience**, the travel division brand of **W2M**, part of the **Iberostar Group**, we operate with a clear purpose: delivering the best and most authentic travel experience, supported by locally committed, approachable, and destination-expert teams. As a receptive operator, we provide services across major leisure tourism destinations, backed by a solid track record that enables us to deeply understand the offerings and resources of each location. This positions us to deliver agile responses and advantageous conditions for our clients at all times. Our proposition is built on three pillars: * *Technological innovation* * *Exclusive product* * *Sustainable commitment* These are our differentiating objectives—defining every experience we design. ***What Will Be Your Functions and Responsibilities?*** Reporting directly to the **Airport Manager**, you will organize airport traffic in coordination with the office to maximize transfer services at the lowest possible cost. Your focus will be on corporate customer service and, above all, cost efficiency. You will maintain contact with both end customers and representatives of tour operators represented by BDX, handle transport emergencies, and resolve them promptly. * Assistance to CORPORATE customers (tour operators represented by BDX) at the airport * Assistance to END customers at the airport * Organization of airport transfers and optimization of vehicle occupancy * Management of delays and short-term reactive measures * Follow-up on possible post-travel incidents * Communication with tour operators. **Requirements:** --------------- ***We’ll Love You If You Are...*** * A strong communicator (oral/written) and empathetic, capable of understanding customer needs and concerns. * Detail-oriented. * Someone who can work under pressure, set priorities, meet deadlines, demonstrate a solution-oriented and proactive attitude, anticipate problems, and propose solutions. * Dynamic, methodical, highly organized, and skilled at teamwork—facilitating collaboration among colleagues. * Experienced in customer assistance at hotels and in selling excursions. * Advanced English; additional languages are valued. * **Mandatory: Start date in March.** ***Bonus If You Also Have...*** * Minimum 2 years’ experience in a similar role (DMC traffic + airport). * Knowledge and Skills: * Familiarity with local areas and hotels. ***What Do We Offer?*** Being part of ***W2M·People*** comes with benefits—because our team’s well-being is a top priority. Joining our project goes beyond just filling a position: it’s a journey of personal growth and care. * We support your professional development through continuous training programs and internal mobility opportunities. * We optimize your finances via our flexible compensation program and agreements with financial institutions. * We want you to fully enjoy your free time—with exclusive discounts on travel and hotel stays. * You and your loved ones matter to us: therefore, your birthday is a paid day off so you can celebrate it your way. We’re looking for talent to continue driving our destination operations forward. We’re looking for talent to continue driving our destination operations forward.