#### **Your mission** We are on the lookout for an experienced, people\-centric **VIP Manager** to lead the way in building and maintaining strong, lasting relationships with our most valued players. Your mission will be to be the face of the brand for high\-value customers, offering a tailored, white\-glove service that increases loyalty, drives lifetime value (LTV), and enhances the overall player experience. ### **What We’re Looking For** * 3\+ years of experience in VIP or Account Management in iGaming, online entertainment, or luxury customer service. * Strong understanding of player behaviour and KPIs like LTV, ARPU, CLV, retention rates, etc. * Excellent communication skills in Spanish (English and/or Portuguese is a plus). * Natural relationship\-builder with emotional intelligence and a commercial mindset. * Comfortable with CRM tools, segmentation, and campaign analysis. * Self\-driven, strategic thinker with a "player\-first" approach. * Willing to travel occasionally for events or player meetups (if applicable). #### **Your profile** * **Own the VIP Strategy** – Build and manage the full VIP program from onboarding to retention and reactivation, tailored to LATAM and global markets. * **Relationship Management** – Serve as the primary contact for VIP players, engaging via chat, phone, email, and events. * **Data\-Driven Personalisation** – Use player data and insights (LTV, ARPU, activity patterns) to offer personalised promotions and rewards. * **Retention \& Reactivation** – Proactively manage churn and drive reactivation through timely outreach and player\-first service. * **Cross\-Team Collaboration** – Work closely with CRM, Product, Compliance, and Customer Support to align experiences and messaging. * **VIP Campaigns \& Events** – Plan exclusive events (online and offline), personalised gifts, and promotions to delight our top\-tier players. * **Feedback Loop** – Act as the voice of the customer, sharing insights and suggestions to improve our product and player journey. #### **Why work with us?** * Be part of an **exciting scale\-up environment** * **Flat structure** with fast decision\-making * **Creative freedom** and responsibility from day one * **Office in a stunning location near the coast** * **Team events, private healthcare, and well\-being perks** * Work with **passionate industry leaders on ambitious projects** #### **About us** **Who is Blue Bull Tech?** -------------------------- Blue Bull Technology is a bold, fast\-growing iGaming and digital marketing venture based in Southern Spain, with a strong and expanding presence across LATAM markets. ### **We Combine** * Data\-driven strategy * Creative storytelling * Performance technology ...to drive player engagement and business growth. ### **Our Vision** To become the leading digital force in iGaming and customer acquisition, known for fearless creativity and measurable results. ### **Our Mission** To engage, retain, and excite players with personalised, innovative campaigns that make every experience count. ### **What We Do** * Managed Services * LatAm\-first * Global\-ready * Fully Platform Agnostic We integrate seamlessly with your tech stack—no matter the platform—and act as an extension of your team. ### **Our Core Services** * **360° Marketing Management:** From strategy to execution: digital, affiliate, retention, and cross\-channel campaigns. * **Acquisition \& CRM:** Campaign setup, journey automation, customer segmentation, and email/SMS marketing. * **Promotions \& Campaigns:** Custom calendars, daily/weekly/monthly promos, cash\-back, and tournaments. * **Social Media \& Content:** Multilingual calendars, creative design, community engagement, and influencer outreach. * **Casino \& Sportsbook Operations:** Game releases, odds management, lobby curation, bonus setup, and player segmentation. * **Front\-End \& Web Management:** UX optimisation, landing page creation, banner design, SEO, and real\-time site updates. Whether you’re scaling fast or need expert backup, **Blue Bull Tech** delivers agile, bold, and battle\-tested solutions that help you grow. ### **Watch Us in Action**