Ceuta Testing & Quality Assurance Job Listings

Indeed

Team Manager

On average it takes 5 minutes to apply for this role. Kick\-start your career in the online gaming world and experience the very latest in technology and innovation. Do you see yourself as one of those “out\-of\-the\-box thinkers”, “Technical masterminds”, “Outstanding creatives”, or “Mind\-boggling number crunchers”? If so, we want to welcome you to the Betway family and celebrate what makes you unique! Our global customer base is exploding and we need your skills to support us on this exciting journey! Don’t look back and submit your application before the opportunity passes you by.. Who we are We’re part of Super Group, the NYSE\-listed digital gaming company behind some of the world’s leading Sports and iGaming brands. At Betway, we’re driven by our shared vision to become the global leader in the online sports betting and casino industry. Our people are forward\-thinking team\-players who thrive on a collective diversity of skills and backgrounds. Founded in 2006, our teams in Guernsey, London, Malta, Germany, Portugal and Spain and are constantly expanding and evolving. Who we’re looking for We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway, every day is action\-packed, and we expect you to bring your A\-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar. Ready to become a game\-changer? Supercharge your career with us and be part of something extraordinary. Why we need you We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision. As a Team Manager you’ll be supporting the consistent delivery of efficient, accurate and customer\-focused support within the contact centre by leading, coaching and developing a team of Customer Service Hosts to deliver an exceptional customer service experience across multiple channels (chat, email and voice). This will help us excel at providing super class customer service to stay ahead of the game. Due to the geographical locations we service, please note that this position entails shift work based on the requirements of the organization and its clients. What you’ll be doing As part of your role, your responsibilities will include: People Leadership \& Team Development* Manage day\-to\-day operations of a team of Customer Service Hosts. * Monitor individual and team performance, ensuring productivity, quality, and service targets are consistently met. * Along with the support of a Quality Assessor, perform regular coaching, performance reviews, and one\-on\-one feedback sessions. * Motivate and engage team members through recognition, support, and professional development opportunities. * Address behavioural or performance issues in line with company policies. Operational Management* Monitor real\-time performance and coordinate with Real\-Time Analysts (RTAs) to manage agent adherence, coverage, and queue volumes. * Ensure alignment with workforce management scheduling and capacity plans. * Collaborate with the Operations Manager to implement process improvements and manage escalations effectively. * Ensure compliance with internal procedures, industry regulations, and responsible gambling protocols. Customer Experience \& Quality Assurance* Ensure a high standard of service delivery that aligns with brand values and customer expectations. * Conduct quality monitoring and provide feedback to improve service interactions. * Manage and resolve escalated customer issues in a timely and professional manner. * Act as a point of contact for internal stakeholders in relation to customer support trends or emerging issues. Reporting \& Insights* Track and report on team KPIs, including CPS (Contacts Per Shift), service levels, CSAT, QA scores, FCR (First Contact Resolution), and adherence. * Identify operational trends and provide insights to the Operations Manager for strategic planning. * Participate in regular business reviews, sharing team performance updates and action plans. *This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.* Essential skills you’ll bring to the table The necessary skills that we require for this role include:* Fluent in English and Spanish; able to communicate effectively (read, write and speak fluently) * 12 months experience in a customer service/contact centre environment * 2 years’ experience in a supervisory/leadership role * Strong leadership and people management skills * Valid work/residence permit for Ceuta * Strong working knowledge of customer support operations and key contact centre metrics * Familiar with contact centre systems, CRMs and performance dashboards * This role require rotating shifts, including evenings, weekends, and public holidays * Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively * Experience working collaboratively in cross\-functional teams, with a focus on achieving shared goals * Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope * Exceptional attention to detail, ensuring high standards of quality in all outputs * Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations Desirable skills you’ve got up your sleeve It would be great if you also have some of the following skills:* In\-depth knowledge of sports betting markets, including odds calculation, betting types and market trends * Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations * Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards * Experience in developing and executing customer retention strategies Our values are non\-negotiables Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward. These competencies are:* Adaptability * Ownership and accountability * Initiating action * Resilience * Team orientation * Integrity * Innovation What you’ll get back We offer a great variety of personal and professional benefits to help you thrive at Betway and Super Group. This includes:* We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career. * Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential. * Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from. + Medical insurance + Life Assurance + Income Protection + Pension scheme Be part of that Superclass feeling. At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 18 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group. It’s all about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued.*Game on!* Should you not hear from us within 2 weeks, please assume your application has not been successful.

Av. San Francisco Javier, 2Z, 51001 Ceuta, NULL, Spain

Negotiable Salary

Product Coordinator - Gate solution64329416143106121

Indeed

Product Coordinator - Gate solution

APM Terminals At APM Terminals, a global leader in port and terminal operations, we enable global trade and drive sustainable growth. As part of the A.P. Moller\-Maersk Group, we connect economies and communities worldwide. Our success is driven by a strong commitment to LEAN methodologies, embedding continuous improvement into every aspect of our operations. Join us and be part of a team that values excellence, collaboration, and innovation. We foster a dynamic learning and training culture that empowers our employees to excel. Our commitment to continuous improvement is driven by LEAN principles, ensuring that every team member has the opportunity to develop their skills and advance their careers. Join us to be part of an innovative environment where your growth is our priority, and experience the numerous advantages of being a valued member of our team. Operational excellence is one of the four core strategic pillars of APM Terminals’ long\-term strategy: “This is our platform for current and new terminals, where all value streams are standard, scalable, and replicable from acquisition, to construction, integration and all the way down to running a terminal”. Implementing, optimizing and scaling Operations Technology will play a pivotal role in achieving our strategic goals, ranging from initiatives like implementing complex brownfield automation at fast pace to optimize manhours per move or efforts to optimize running\-hours per move by deploying process automation solutions in our more conventional terminals. To be successful, our terminals need to be supported by a focused, aligned and agile global team that adds value by Subject Matter Expertise, standardization and agile decision making. As part of the Process Automation team within the Operations Technology function, the Product Coordinator for Auto\-gate Systems plays a key role in current auto\-gate systems stabilization, problem solving and being involved in deployments. This role will be crucial to follow auto\-gate system new pillars where standardization and modularization will be our principles. Additionally, the role will drive standardization across terminals, managing auto\-gate requirements, controlling all the gate scope components, identifying possible risks and deviations and giving support during all product live phases. Focus areas/main deliverables: Mapping auto\-gate products in all existing APM Terminals status, identifying possible risks and applying problem solving. Engaging with terminals to standardize the product and WoW, supporting on prioritization, escalations and reporting. Key stakeholders: PA Leads, Terminals, OEMs/suppliers, OT Tech, OT Process Automation, OT Optimisation, GLASS/Automation Support, Project Execution, Labour Excellence, Decarbonisation, FLOW, Lean, Asset Maintenance, OPS, HSSE and Finance. **Principal Accountabilities:** * Coordination capabilities internally within the process automation product team and externally cross functionally with other teams by applying product management, communication, design, systems and strategic thinking, industrial internet of things (industry 4\.0\) best practices during the product life cycle. * Understand customer needs, business requirements, pain points and be able to translate those into product requirement and development of use cases to help with the design, deployment, adoption and iteration of appropriate products * Support product implementation during the deployment phases by attending recurrent meetings (on site or remotely). This includes, working together with the project management, procurement and product leads from tender process, contract allocation, design documentation, testing until the Go Live and hyper care stages. * Oversee and participate in product testing phases such as FAT (Factory Acceptance Test), Laboratory testing, SIT (Site Integration Testing), SAT (Site Acceptance Test), UAT (User Acceptance Test) and Go Live processes and validate outcomes. This includes also continuously improving test cases based on lessons learned on other places and clarifying acceptance criteria. * Lead fact based and data driven root cause analysis following world class practices (Lean Six Sigma, Statistical Process Control) to stabilize and improve product performance where needed * Promote the delivery of solution demonstrations and technical training to terminal teams at any time during the different stages of product life cycle either because of product deployment, product iteration, features implementation, etc. This includes reviewing product training materials and making sure are according to the scope and specific product requirements, aiming to improve the adoption of the product at terminal level * Create, maintain and continuously improve all relevant product documentation, policies, and technical standards. This includes collecting lessons learned during the different product management stages, creation and continuous improvement of vendor (OEM) product manuals, retrofitting guides, support procedures, and QA/test documentation. * Following the strategy to create products that are modular, scalable, agnostic, fast to deploy and easy to integrate, participate in the creation of product development roadmaps, design, build and test of prototypes and proof on concepts all the way from ideation, creation of minimum viable products and productization * Ensure systems performance monitoring, lead optimization efforts, and conduct technical gap analyses. * Perform risk assessments, manage change control, and ensure comprehensive documentation is maintained. **Shared responsibilities:** * Product performance and roadmap delivery (with PA Leads) * Budget Compliance (with PA Leads) * Oversee and support of QA/test cases (OT PD\&M/Terminal/Tech) * Support and contribute to new products documentation, requirements and deployment documentation (with PA Leads) * Application of IT and OT standards (with Tech) * Regulatory compliance and audits (with PA Leads) * Change management and product adoption (AD/OT PM\&D /Terminal/Operations function) * End users training (Terminal) * Level 3 Support (with rest PA Leads \& GLASS) **Critical Qualifications/Skills/Experience:** Education * Bachelor’s degree in engineering, IT, Supply Chain, Business, or related field. Maritime operations bachelorette or equivalent* Product management certification . Experience: * Minimum 2 years of experience in product management, as coordinator or business analyst in technology and/or operations, preferably in working with automation and/or in the transport and logistics sector. * Experience in a real time operating/industrial environment (logistics, shipping, etc). * To be familiar with testing processes and troubleshooting (FAT/LAB/SIT/SAT/UAT) * Strong understanding of port equipment, automated systems and controls, and/or related industrial infrastructures architecture and/or port automation technologies. * Design, Systems, Strategical and Critical thinking, requirements and stakeholders’ coordination, business analysis, product optimization. * Analytical and problem\-solving mindset. Skills : * Team player, capable of motivating peers and reports to achieve success * Excellent oral and written communication skills in English * Persuasive, being able to influence colleagues and vendors to reach the functional or project goals * Driven, self\-motivating, result oriented * High discipline – following through on actions and ensuring necessary documentation. * Systematic approach * High quality awareness and ability to work with constant care. * Sensitive to cultural diversity and experience in a multicultural environment, regarding colleagues, employees of vendors and other stakeholders \#LI\-SS1 \#LI\-POST Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .

Ctra. Rinconcillo, 4, 11204 Algeciras, Cádiz, Spain

Negotiable Salary

Service & Support Engineer64279884558337122

Indeed

Service & Support Engineer

RESPONSIBILITIES* Product Demos Demonstrate the features/attributes of the product/service and support requests for detailed demonstrations.* Product/Service Information Provide advanced product/service information and respond to basic customer questions about the product/service.* Equipment Installation Help to install complex systems and conduct inspections of equipment with guidance.* Equipment Maintenance and Repair Troubleshoot and diagnose equipment for emergency repairs and carry out preventive maintenance routines.* Resolving Customer Issues Respond to basic issue escalations promptly and appropriately; provide managerial approvals as required.* Operational Compliance Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.* Customer Relationship Management / Account Management Make calls (by telephone or in person) to allocated customers to maintain and strengthen existing relationships. Act as a first point of contact for resolving customer queries and complaints.* Customer Needs Clarification Interview the customer, following a complex multi\-level sales script, to clarify the customer's requirements. Or assist in conducting interviews with potential customers to collect client requirements making detailed notes.* Work Scheduling and Allocation Design own monthly schedule and, if necessary, assign work to others in order to speed up office workflow and ensure high\-priority tasks get done.* Health, Safety and Environment Follow the organization's Health, Safety and Environment (HS\&E) policies, procedures and mandatory instructions; to identify and mitigate risks, and to safeguard the environment and the wellbeing of oneself and others.* Personal Capability Building Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. Behavioral Competencies* Customer Focus Builds strong customer relationships and delivers customer\-centric solutions. For example, keeps in contact with customers to ensure problems are resolved, or to improve customer service. Studies customer feedback and emerging customer needs and uses these to determine some creative new ideas.* Manages Complexity Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options. Skills* Masters Service Conversations Works at an intermediate level to navigate customer conversations by leveraging the four parts of a service conversation: open, learn, reply, and close. Typically works with guidance.* Verbal Communication Uses clear and effective verbal communications skills without supervision and provides technical guidance when required on expressing ideas, requesting actions and formulating plans or policies.* Navigates Customer Challenges Works at an intermediate level to navigate conversations in which the customer is frustrated or unhappy with the organization. Typically works with guidance.* Health and Safety Manages and applies safe systems of work without supervision and provides technical guidance when required.* Strengthens Customer Connections Works at an intermediate level to connect with customers to strengthen the relationship, meeting personal needs through positive customer experiences. Typically works with guidance.* Leverages Digital Communications with Customers Works at an intermediate level to leverage digital communication (email, text, chat, social media) to create positive, defining moments for customers. Typically works with guidance.* Navigates Field Service Interactions Works at an intermediate level to navigate customer interactions in a face\-to\-face setting, creating positive, defining moments. Typically works with guidance.* Planning and Organizing Works with guidance (but not constant supervision) to plan, organize, prioritize and oversee activities to efficiently meet business objectives.* Policy and procedures Works with guidance (but not constant supervision) to develop, monitor, interpret and understand policies and procedures, while making sure they match organizational strategies and objectives.* Provides Technical Support Works at an intermediate level to employ customer\-oriented behaviors that help engineers connect with their customers in productive and efficient ways, creating positive, defining moments. Typically works with guidance.* Service Into Sales Works at an intermediate level to recognize sales opportunities during service interactions to enhance overall customer service. Typically works with guidance.* Troubleshoots Technical Issues Works at an intermediate level to employ a systematic process for solving technical issues by identifying the problem and selecting an appropriate solution. Typically works with guidance.* Builds Customer Loyalty Works at an intermediate level to make every customer interaction positive by leaving the customer feeling understood, appreciated, and confident in the organization's ability. Typically works with guidance.* Compliance Management Works with guidance (but not constant supervision) to achieve full compliance with applicable rules and regulations in management and/or operations.* Equipment Utilization Works with guidance (but not constant supervision) to optimize the utilization of production plant, equipment and materials.* Policy and Regulation Works with guidance (but not constant supervision) to interpret and apply knowledge of laws, regulations and policies in area of expertise.* Review and Reporting Works with guidance (but not constant supervision) to review and create relevant, lucid and effective reports. Education Post\-Secondary Non\-Tertiary Education General Experience Sound experience and understanding of straightforward procedures or systems (7 to 12 months) Managerial Experience Very limited (0 to 3 months) Not just a job, but a career Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries. Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect. About the Team Our 18,000 employees work in over 60 countries with one corporate mission, to "co\-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do. Diverse, Equitable \& Inclusive culture Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential. Are you being referred to one of our roles? If so, ask your connection at Yokogawa about our Employee Referral process!

C. Alta, 2, 11370 Los Barrios, Cádiz, Spain

Negotiable Salary

Indeed

Software Architect

##### **Sportserve****forms part of a remarkable group of B2C sports betting and B2B sportsbook technology companies, focused on delivering first class sports betting experiences and casino products for our users worldwide. Along with Sportion, TechSpirit, Standard Focus and Sportelligent, we are the driving force behind the world renowned sports betting company and our flagship brand, Dafabet.** ##### **Since launching our global hiring initiative, we now employ over 2,000 people worldwide, offering exciting career paths in Technology, Trading, Operations and Media. We pride ourselves on having a diverse and international culture that embraces the global community and acts locally. We offer office based, hybrid and remote work on permanent and consultancy contracts all over the world, making us the true global employer of choice.** We’re seeking a seasoned Java Software Architect to join our Payments Ecosystem team, where you’ll play a pivotal role in shaping the future of our payment tools and infrastructure. This includes leading the architectural direction for a major system transformation — migrating from a legacy monolithic platform to a modern, microservices\-based architecture. In this role, you’ll be responsible for designing scalable microservices, making high\-impact architectural decisions, and closely collaborating with engineers, QA specialists, and business stakeholders across multiple teams. You’ll be part of a diverse, geographically distributed team, with day\-to\-day collaboration happening through online meetings and communication tools. Given our global footprint — spanning Europe, Asia, and the Americas — flexibility around time zones is essential. ##### **W****hat you'll be getting up to:** * Design new features based on business requirements and drive improvements in existing payment services. * Develop feasibility proof\-of\-concepts (PoCs) for innovative ideas in the payments domain. * Support teams by providing technical analysis and clarifying business requirements as needed. * Collaborate with business stakeholders to understand and address challenges across platform and engineering areas. * Liaise with other development teams, product team, business representatives, infrastructure specialists to jointly develop proposals for technical solutions including implementation deployment, support and troubleshooting overviews. * Contribute significant ideas for making the applications better and easier to use. * Consult other team leads/projects as needed, review their technical design solutions proposals, assist with identifying and solving existing technical design issues. * Take part in OOH on\-call technical support rota. * Be flexible to support your applications outside of working hours during major sport events (in rota with your peers and team mates) ##### **R****equirements:** * At least 10 years of working experience as Java developer (including leading) working on varied types of software development projects. * Solid knowledge of Java 11\+ and Spring ecosystem * Solid knowledge of SQL, preferably with MySQL databases * Experience in working with Java\-based ORMs like JPA/Hibernate * Experience designing and building RESTful web service APIs and REST API clients * Solid understanding of Java concurrency and multithreading * Knowledge of Asynchronous Messaging (Kafka) * Experience with CI tools and automation (Gitlab) * Passion for writing high quality, rock solid software * Background in Agile Software Development using Scrum Methodology * Knowledge of JVM monitoring and performance tuning Java applications, as well as troubleshooting issues in production. * Creative, analytical, and with strong problem solving skills. * Bachelor's degree in Computer Science or any related technical field. * Excellent command of the English language \- written \& spoken. * Comfortable working as part of multicultural and geographically distributed development team * Ability to work well under pressure and deadlines * Ability to organise and manage multiple priorities * Easy learner, motivated to obtain new skills and grow professionally * Independent but collaborative, driven, assertive * Background in Online Gaming or Payments is preferred but not required ##### **We warmly invite applications in English.** ##### **Diversity \& Inclusion at Sportserve** At Sportserve, we are deeply committed to fostering a diverse and inclusive workplace. We believe in building a team that reflects a wide array of backgrounds, skills, and perspectives. Embracing diversity not only enriches our work culture but also drives innovation and excellence. We are proud to be an equal opportunity employer, where everyone’s contribution is valued and respected. If you’re a passionate about technology and looking to start your career in an international, forward\-thinking Sports Betting company, we’d love to hear from you. Apply now to become part of our exciting journey!

Lugar Sotogrande, 117, 11310 San Roque, Cádiz, Spain

Negotiable Salary