Job Summary: We are seeking an N2 Service Desk Support professional to resolve specialized incidents related to Microsoft, Azure, and on-premises environments, targeting curious individuals eager to grow. Key Highlights: 1. Specialized incident resolution for Microsoft, Azure, and on-premises environments. 2. Talent management focused on team well-being and performance. 3. Flexible working hours and remote work embedded in our DNA. #### **Humanizing Technology.** We are a large company with the spirit of a start\-up. We organize ourselves into expert knowledge units that collaborate closely with one another. Thus, we seek **curious individuals**, motivated by **challenges and committed to personal and professional growth**, who will join our team to generate a **positive impact** on the world through technology. **ARE YOU READY TO TAKE ON THE CHALLENGE?** ------------------------ As an **N2 Service Desk Support** professional, you will join our Support Center team, where we deliver **specialized incident resolution**, rapidly responding to service requests related to Microsoft, Azure, and on-premises environments. Our Support Center implements talent management practices specifically designed to enhance team well-being and performance. **WHAT WILL YOU DO DAILY?** ------------------------------- * You will handle multi-client service requests within the Microsoft 365, Azure, and on-premises domains. * You will perform one weekly on-call shift per month to support our 24x7\ operations. * You must understand client requests, identify the best-known solution within our systems, and implement it. Where no documentation exists, you will collaboratively identify solutions with your colleagues, implement them, and assist in documenting them. * You will monitor open cases to ensure proper SLA compliance. **WHAT DO WE EXPECT FROM YOU?** ------------------------- * Higher Vocational Training Cycle in Computer Systems Administration. * Languages: + English required at B2 level + Catalan required at B2 level * Experience resolving incidents in the following environments: + Microsoft O365 Fundamentals + Microsoft Azure Fundamentals #### **WHAT WILL YOU FIND AT SEIDOR?** * **A diverse team**. We respect differences that make us more human. * **Comradeship**. We work as a team and learn from each other. * **Flexibility and work-life balance**. Remote work is part of our DNA. We promote flexible working hours and offer shortened working days on Fridays and during July and August. * **Continuous learning**. Training in languages, technical skills, certifications, etc. * **Personalized career development**, empowering you to decide how far you want to go. * **Autonomy**, along with the opportunity to propose and drive new initiatives. * **Flexible compensation program**: nursery, meal, transportation vouchers, and health insurance. * **Exclusive discounts and special conditions** for technology, leisure, travel, etc. * You can participate in **social and environmental initiatives**. * If you have international aspirations, **we operate in 45 countries**. **Join our team and help us humanize the world through technology!**
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
