CUSTOMER SERVICE AGENT (WITH BASQUE)

Description

Job Summary: We are seeking a Customer Service Agent fluent in Basque to deliver exceptional service within a valued and motivating work environment. Key Highlights: 1. Corporate culture that prioritizes employee well-being and personal development 2. Positive and collaborative work environment 3. Opportunities for professional training and development Are you looking for a workplace where your well-being and personal development are top priorities? Our corporate culture centers on people. We are passionate about delivering added value to our customers, but we also care deeply about our team’s growth and happiness. If you seek a work environment where you feel appreciated and motivated, AEDEA is the place for you! At our company, we value our employees as much as we value our customers. We are looking for a committed Customer Service Agent fluent in BASQUE who delivers exceptional service. Will you join us? What will your responsibilities be in our company?: • Handling customer service calls across various services. • Back-office customer support (emails, platforms, etc.) * Minimum 1 year of experience. What requirements should you meet?: • Minimum education: High school diploma • Minimum experience: At least 1 year in customer service • Must reside in: Province of the vacancy • Essential: Proficiency in computer tools and Microsoft Office suite. • Availability for rotating morning and afternoon shifts, working hours from 9 a.m. to 4 p.m. or from 1 p.m. to 8 p.m. • Languages: Basque (native or advanced level), understanding of Spanish and Catalan (written test required); PREFERRED: English and/or Portuguese. * MIDDLE-GRADE VOCATIONAL TRAINING DIPLOMA * Spanish (advanced spoken and written) * Catalan (advanced spoken and written) * Basque (advanced spoken and written) * English (intermediate spoken and written) * Competencies / Knowledge: Which competencies do we value?: • Teamwork • Strong communication skills • Empathy • Emotional self-control • Ability to learn * Permanent employment contract * Full-time position * Gross monthly salary ranging from '1500' to '1600' * Additional relevant information: And… what do we offer you? • A positive and collaborative work environment where you feel valued and appreciated for your contributions. • An initial temporary contract with potential conversion into a stable position. • A 35-hour workweek, Monday to Friday, rotating between 9 a.m.–4 p.m. and 1 p.m.–8 p.m. • Professional training and development opportunities to help you grow and advance your career within the company. • Additional benefits, such as performance bonuses, incentives, and more. If you are empathetic, proactive, and enjoy working in an environment that fosters both professional and personal growth, we’re looking for you! Join our team and become part of a company that cares about you as much as it does about its customers.