**Description:** ---------------- **About VISIOTECH** VISIOTECH is the largest European distributor of electronic security, networking, AV, and power equipment. With over €200 million in annual revenue, a team of more than 400 professionals, and an established presence in most Western European countries, we are a benchmark for innovation, technology, and customer service. Our headquarters are located in Madrid, and we continue to expand actively. **What are we looking for?** The selected candidate will report directly to the Technical Manager and become part of the technical team focused on professional clients. The position is based in Madrid (Vicálvaro area), and the main responsibilities include: * Providing direct technical assistance and support to customers via phone, email, or other applications. * Resolving technical incidents related to our Access Control and Attendance vertical. * Gaining in-depth knowledge of our product catalog, including technical specifications and references. * Supporting the technical aspects of commercial account maintenance and management. * Assisting the repair team in managing and resolving RMAs (Return Merchandise Authorizations). * Supporting the development and creation of manuals, promotional videos, explanatory videos, etc. **Offered Conditions:** * International and multicultural environment: meet talented people from around the world. * Job stability and a young, highly qualified team ready to support you from day one. * Benefits such as: * + Language classes and a comprehensive training catalog. + Private health insurance. + Healthy snacks and free coffee in the office. + Flexible compensation for meals, transportation, childcare, and gyms. + Unforgettable company events (we’re experts at this—so you’ll have a great time!). * And, of course, you’ll have the opportunity to grow within an internationally expanding company, tackling exciting challenges that make every day unique. Economic conditions will be negotiated directly with the selected candidate, based on their experience and profile. **Requirements:** --------------- We seek a technically oriented, solution-driven, responsible, and organized individual with strong learning ability and experience working collaboratively, meeting several of the following criteria: * Technical knowledge of networks and configuration of electronic devices. * Technical knowledge of Access Control and Attendance products or systems. * Experience in remote repair and incident resolution. * Experience in customer service or after-sales telephone technical support. * Strong communication skills and high customer orientation. * English proficiency (especially written) is a plus. * Proficiency with office tools (Outlook, Word, Excel, etc.).
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
