Summary: Join as an Operations Assistant to provide a great first living experience for students, managing reception, customer service, reservations, and facility coordination. Highlights: 1. Opportunity to make an impact in a fast-growing, dynamic company 2. Help build the future by working with and for the student generation 3. Opportunities for further development and (international) growth *Gezien het internationale karakter van deze functie wordt onderstaande vacature in het Engels omschreven.* **Join us in providing a great first living experience to over 20,000 students** Xior is the largest owner \& operator of student accommodation in continental Europe. Our mission is to give as many students as possible a great first living experience. We offer a second home to more than 19,500 students in Belgium, the Netherlands, Germany, Poland, Spain, Portugal, Denmark and Sweden. A place where they can live, study, connect and relax. We want to do more than just provide infrastructure for our students. We believe we play a fundamental role in students' journey to independence. The right people are essential in this. **Would you like to contribute to this as Operations Assistant in our Málaga Atalaya residence?** We are looking for a dynamic, versatile operations assistant, who is eager to join a student residence with 229 rooms and the activity this entails. You will be working in an educational environment, with an exclusive package of services and accommodation in an exceptional location. **Your responsibilities:** * You are the (first) face of our reception at the student residence * You take care of our customer service; you help students at the counter, by mail, and over the phone * You manage reservations and therefore the check\-in and check\-out process. You provide our students with the necessary keys and cards * You accompany visitors and future clients during open days, a tour of the facilities, etc. * You support the administration office * You monitor the building and take care of coordination between the different departments (cleaning, catering, maintenance \& gardening) * You apply the necesary protocols in emergencies **Your profile:** * You have a minimum of 5 years of working experience in the Hospitality or Tourism Industry * You speak Spanish, as well as English * You know the basics of customer service * You're proficient in MS Office, especially Excel, Google Ads and online marketing * You know how to make reports, a long\-term planning and how to prepare budgets * You know how to manage and lead a team **Your working hours**: This role requires you to work **on the weekends** (8h Saturday and 8h Sunday) and **some additional hours on the weekdays** (8h covering shifts) **Your skills:** * Studies in relation to Hospitality Industry, Tourism, and Business Administration (formative degrees, diplomas …) will be positively valued. * You speak Spanish, as well as English. * You know how to work with MS Office. * You have some interest and knowledge of costumer service, social networks and new technologies. **What we offer:** * The opportunity to make an impact in a fast\-growing, dynamic company that is the leader in the student accommodation sector in continental Europe. * You will help build the future by working with and for the student generation. * Opportunities for further development and (international) growth. * A pleasant workplace in Málaga with a fun, dynamic team. * An attractive, competitive salary complemented by numerous additional benefits.