Description
Your main responsibilities will be:
* Handle customer complaints and claims and resolve them with the utmost diligence.
* Ensure, to the best of our ability, maximum guest satisfaction during their stay, maintaining constant communication with the Guest Service department.
* Carry out and adhere to check-in and check-out schedules in coordination with the Housekeeping department.
* Have knowledge of the hotel facilities and the Madrid destination to provide guests with appropriate information.
* Participate in periodic meetings of the reception department.
* Promote internal communication and the use of company-established communication channels (bulletin boards, suggestion boxes, meetings).
Salary: €22.00–€34.00 per hour
Work location: Periodic travel