ROOFTOP SUPERVISOR

Description

Position Summary: The Rooftop Captain supervises and coordinates Rooftop operations, ensuring Nobu standards, service control, team leadership, and an exceptional guest experience imbued with the KOKORO spirit. Key Highlights: 1. Leadership and supervision of Rooftop operations 2. Ensuring Nobu standards and an exceptional guest experience 3. Training the team on Nobu service and KOKORO hospitality The Rooftop Captain supervises and coordinates Rooftop operations (pool and lounge), ensuring Nobu standards, service control, team leadership, and an exceptional guest experience imbued with the KOKORO spirit. They are responsible for service execution, inter-departmental communication, and compliance with Rooftop SOPs. **Responsibilities:** * Supervise full-service delivery at the pool and lounge, ensuring adherence to Rooftop SOPs. * Greet guests and deliver personalized service by using their names. * Coordinate waitstaff/bartenders/hostesses based on occupancy, zones, and daily operations. * Verify complete setup: fully stocked bar, ready server stations, clean and aligned furniture, appropriate temperature and music. * Monitor service timing: welcome <3 minutes, drinks 6–10 minutes, food 5–10 minutes per SOP. * Ensure proper management of sun loungers/cabanas and guest assistance in the pool area. * Supervise order taking, allergen handling, alternatives, and communication with kitchen/bar. * Ensure beverage and food presentation meets Nobu standards. * Maintain order, cleanliness, and timely removal of tableware and garnishes. * Manage incidents and complaints, offering alternatives without outright refusal. * Review bills before guest handover; ensure accurate billing processes and room charge authorization. * Conduct shift handover: leave no open bills, report incidents, transfer tables, and confirm station restocking. * Train staff on SOPs, Nobu service, timing standards, use of guest names, KOKORO principles, and hospitality. * Maintain professional communication, visible leadership, and exemplify the Nobu attitude. * Support other hotel outlets as needed, performing duties appropriate to the outlet receiving support (IRD, Banquets, Breakfast, Kozara, Restaurant). Employment Type: Full-time, Permanent contract Salary: €28,000.00–€29,000.00 per year Work Location: On-site employment