Reception Manager

Description

Job Summary: Lead reception and customer service at an aesthetic center, ensuring an exceptional customer experience while coordinating operations and the team. Key Responsibilities: 1. Lead the reception and customer service area in an aesthetic center. 2. Ensure an exceptional experience for each customer. 3. Manage the team and ensure smooth daily operations. This position focuses on leading the reception and customer service area at an aesthetic center in Barcelona, within the beauty and wellness sector. The primary objective is to guarantee an exceptional experience for every customer, coordinating all operations related to entry, scheduling, and center communications. We seek a dynamic, organized individual with leadership capabilities to manage the team and ensure the reception’s smooth daily functioning. Responsibilities include comprehensive management of the reception team, supervision of their activities, and fostering their professional development. Also, provide in-person, telephone, and digital customer service, efficiently addressing inquiries and incidents. Organizing and optimizing appointment and treatment schedules is essential, as is handling computer tools and specialized management software. Other daily tasks include supervising payments, cash closing procedures, and preparing activity reports and their key performance indicators. The role requires constant coordination with the center’s technical team to ensure seamless communication and adherence to quality protocols and standards. It also involves collaborating on customer retention initiatives and service promotions. Prior experience in similar environments—such as beauty centers or aesthetic clinics—is highly valued, along with strong communication, organizational, and problem-solving skills in dynamic settings. Minimum 2\-3 years of experience in similar roles, preferably in beauty centers, aesthetic clinics, wellness facilities, or other customer-centric sectors. Excellent communication and customer service skills. Strong organizational, problem-solving, and results-oriented abilities. Proficient use of computer tools and appointment management software. Proactive, empathetic profile with the ability to thrive in dynamic environments.