TELUS Digital is building a **high\-impact team of Machine Learning Experts** working alongside Policy Enforcement specialists to provide actionable insights on AI decision\-making. As a **Machine Learning Expert**, you will play a pivotal role in **analyzing, fine\-tuning, and optimizing machine learning models** for content moderation and policy enforcement. You will evaluate complex, nuanced content, provide feedback on AI reasoning processes, and collaborate with policy experts to ensure model outputs align with organizational guidelines. Your work will directly influence model performance, annotation workflows, and the quality of AI\-driven policy decisions. **Responsibilities** * Evaluate and provide **feedback on AI model outputs** and reasoning (chain\-of\-thought) for nuanced Trust \& Safety cases. * Perform **high\-quality content annotations** in collaboration with Policy Experts. * Support **supervised fine\-tuning and reinforcement learning (RLHF)** processes. * Conduct **data analysis** to detect patterns, trends, and model weaknesses. * Produce **clear reports and insights** for engineering and policy teams. * Collaborate closely with policy enforcement teams to ensure ML models adhere to guidelines. * Maintain **confidentiality and handle sensitive content responsibly**. **Required Qualifications** * **2\+ year experience** in **AI model supervised fine\-tuning or reinforcement learning (RLHF)** * **2\+ year experience** in **Machine Learning operations (MLOps)** * **1\+ year experience** in **User\-Generated Content (UGC) moderation / Trust \& Safety operations** * Strong **data analysis, trend detection, and report writing** skills * Ability to handle **gray\-area** or **edge\-case scenarios** * Native level **English communication** skills * Detail\-oriented with ability to follow **complex workflows and guidelines.** **We Offer** * Referral program with attractive bonuses * Private medical insurance for employees and relatives * Great office at a top location * Positive international working environment (relaxing zones, terrace, kitchen) * No overtime or weekend work * Continuous support and learning * Access to counseling sessions If this opportunity sounds appealing to you, apply now!* Only shortlisted candidates will be contacted/interviewed. * Kindly attach an updated Copy of your CV in English. **ABOUT US** **AI Data Solutions** Creating and enhancing the world's data to enable better AI via human intelligence. We help companies test and improve machine learning models via our global AI Community of 1 million\+ annotator and linguists. Our proprietary AI training platform handles all data types (text, images, audio, video, and geo) across 500\+ languages and dialects. Our AI Data Solutions vastly enhance AI systems across a range of applications from advanced smart products, to better search results, to expanded speech recognition, to more human\-like bot interactions and so much more. **Equal Opportunity** All qualified applicants will receive consideration for a contractual relationship without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. At TELUS Digital AI, we are proud to offer equal opportunities and are committed to creating a diverse and inclusive community. All aspects of selection are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity. \#LI\-DNI