SYSTEMS MANAGER

Description

Position Summary: We are seeking a professional to ensure operational continuity of systems, lead technological evolution, and guarantee alignment between technology, processes, and healthcare needs. Key Responsibilities: 1. Lead the technological evolution of the Foundation 2. Ensure operational continuity and security of systems 3. Participation in strategic technology projects We seek a responsible professional to ensure operational continuity of systems and lead the Foundation’s technological evolution, ensuring alignment between technology, processes, and healthcare needs. The person will play a key role in support, functional administration of corporate applications, digital transformation, and knowledge management—facilitating continuous service improvement and collaborating with internal teams and external vendors. Responsibilities: 1. Corporate Application Administration - Functional administration of JANO: user management, incident handling, enhancements, and improvements. - Management and maintenance of Visual Planning and other operational tools. - Coordination with external technology vendors and monitoring of contracts and SLAs. - Evaluation and implementation of new functionalities and modules in corporate applications. 2. Support and Operational Continuity - Resolution of HW/SW incidents and escalation to vendors when required. - Support for teams using Microsoft 365 (Outlook, Teams, SharePoint, OneDrive). - Coordination with external IT support companies and tracking of interventions. - Ensuring system and service stability, availability, and security. 3. Digital Transformation and Process Improvement - Proposing and implementing digital improvements in healthcare processes and the People & Values area. - Automating administrative and operational processes using office solutions and macros. - Management and maintenance of advanced Excel macros for Payroll, Invoicing, and the Healthcare Area. - Participation in and support for strategic technology projects, including data and reporting initiatives. 4. Knowledge Management - Providing basic training and guidance to teams on digital tool usage. - Developing and updating user guides, procedures, and functional technical documentation. - Reducing individual dependency on technological knowledge through dissemination and standardized protocols. * Experience: 3 years. - Demonstrable work experience in systems or corporate application administration. - Advanced knowledge of office applications and technological tools. - Experience supporting multidisciplinary teams and managing vendor relationships. - Ability to autonomously manage a technological environment. Preferred qualifications: - Prior experience in social or healthcare organizations. - Knowledge and experience with JANO or other software used in the social/healthcare sector. - Experience in data integration, analytics tools (Power BI or others), and reporting. - Applied knowledge of GDPR in systems and information security management. - Experience managing technology projects and agile methodologies. * BACHELOR’S DEGREE OR ENGINEERING * Permanent employment contract * Full-time position * Additional information of interest: We offer - Permanent contract. - Full-time schedule, Monday to Friday. - Flexible hours: Monday to Thursday approximately 8–9 AM to 4:30–5:30 PM; Friday 9:00 AM to 2:00 PM. - No remote work option. Compensation Compensation details will be provided during the interview.