**Job Description** Do you have experience in the camping sector and are you passionate about technology? We are looking for a **Customer Support Technician** to support the implementation and use of our SaaS solutions for campsite management and marketing. **Requirements** * Experience in **reception and/or reservations departments at campsites**. * Experience in technical support for **SaaS solutions**. * Knowledge of **management software**. * Excellent communication and teamwork skills. * Ability to **resolve incidents effectively and efficiently**. * Experience in **telephone-based incident resolution**. * Interest in and willingness for **continuous learning** of our solutions and their updates. **You will perform the following duties:** * Provide technical support to our customers via **telephone, remote connection, email, or in person**. * Resolve technical incidents related to our **campsite management and marketing solutions**. * Maintain accurate records of incidents and implemented solutions. * Identify and document recurring issues and collaborate with the development team to resolve them. * Support **customer training and guidance** on using management solutions. **Additional Information** * A **dynamic and rewarding work environment**. * **Continuous training** on our solutions. * Real opportunities for professional growth. * **Competitive salary** commensurate with experience.