Job Summary: We are looking for a proactive and communicative individual to join our Customer Service team in Spain, with a service-oriented mindset and passion for user experience. Key Highlights: 1. Revolutionize consumer credit with a 100% digital experience. 2. Be part of a purpose-driven fintech and help customers. 3. A diverse and inclusive, transparent, collaborative and respectful environment. Younited is one of Europe’s fastest-growing fintechs, operating in France, Italy, Spain and Portugal. Founded in 2011, we launched in Spain in 2017 and in Portugal in 2018 with a clear objective: to revolutionize consumer credit through a fully digital, transparent and responsible experience. We are the only fully digital consumer credit platform in Europe licensed as a credit institution, and also a B Corp — reflecting our commitment to generating positive impact on society and our customers’ financial well-being. We are part of the publicly listed Younited Financial S.A., traded on Euronext Paris and Euronext Amsterdam, underscoring our financial strength and long-term vision. With over 500 people across Europe, a decade of experience and strong institutional investors, we combine scale, stability and ambition to transform the credit market. We are seeking an individual to join our **Customer Service team in Spain**, someone eager to contribute, service-oriented and motivated to deliver an outstanding experience to our users. This role is ideal for proactive individuals with strong communication skills, customer sensitivity and the ability to handle incidents effectively. You will work closely with various teams to ensure every interaction with our customers is clear, resolution-focused and aligned with our values. ### **Responsibilities** * Making and receiving calls to customers to advise them and clarify questions regarding the product. * Managing emails related to customer inquiries and incidents. * Handling emails linked to formal complaints, ensuring appropriate treatment and compliance with established deadlines. * Supporting the integration and adaptation of customer service processes. * Collecting information and updating reports destined for the Operations department. * Managing early repayments and amortizations, and ensuring their correct posting in internal systems. * Maintaining an optimal service level, contributing to improving the customer experience. ### **Requirements** * **Customer service and communication:** Experience handling telephone and email inquiries, resolving incidents and complaints — ideally within financial environments. Ability to communicate clearly, empathetically and solution-oriented. * **Administrative management and digital tools:** Basic knowledge of administrative processes and proficiency in Outlook, Excel, CRM and office productivity tools. * **Organization, attention to detail and problem-solving:** Ability to prioritize tasks, manage varying workloads, review documentation and data accurately, and resolve issues efficiently. * **Service orientation:** Consistent focus on delivering high-quality service and enhancing the customer experience. ### **What We Offer** * Permanent contract. * Flexible working hours and a hybrid work model, enabling you to balance your personal and professional life. * A diverse and inclusive environment where transparency, collaboration and respect are part of our everyday culture. Would you like to be part of the future of credit in Spain? If you’re motivated to work at a purpose-driven fintech and want to make a real impact by helping our customers, we’d love to meet you. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
