Job Summary: Coordinate and manage claims through ticketing tools, serving as the liaison with external providers and overseeing resolution. Key Responsibilities: 1. Coordination of claims and management of external providers. 2. Supervision and agile resolution of claims. 3. Interdepartmental collaboration and monitoring of insurance KPIs. 1. Job Mission Ensure management of claims opened by centers and act as the liaison with the external provider handling them. Manage and monitor the claims management ticketing tool. 2. Main Responsibilities * Coordinate claims opened by centers via the ticketing tool and serve as the liaison with the external provider. * Manage the ticketing tool and the external provider. Propose tool improvements and ensure their implementation. * Supervise claim handling and resolution, ensuring agile processes and constant communication with all involved parties. * Manage and assess claims opened below the deductible. * Coordinate with all company departments to resolve any open claim. * Prepare and monitor key KPIs related to the insurance domain. 3. Professional Profile * Minimum 2 years’ experience in a similar role. * Proficiency in spoken and written English is required. Portuguese, French and/or Italian are valued. * University degree or Higher Education qualification. * Highly proactive and committed individual. * Strong communication skills and organizational ability. * Ability to coordinate across different departments. 5. Position within the Company * Physical location: Head Office * Functional reporting: Finance Department