Supervisor-Front Office

Description

**Additional Information** **Job Number**26033173 **Job Category**Rooms \& Guest Services Operations **Location**The Barcelona EDITION, Avinguda de Francesc Cambo 14, Barcelona, Barcelona, Spain, 8003 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Handle all guest check-ins, verify guest identification, confirm payment methods, assign rooms, and activate/issue room keys. Set up accurate accounts per each guest’s requirements. Enter Marriott Bonvoy information. Verify rate accuracy, document Market Code and exceptions. Securely process payments and verify/adjust charges before issuing room keys. Review and check daily reports/logs/emergency lists. Prepare reconciliation and settlement reports. Accommodate guest requests for directions and accommodation information, and contact appropriate staff as needed. Follow up to ensure requests are fulfilled. Process all payment types, vouchers, disbursements, and rates. Count and securely safeguard funds at the start and end of each shift. Obtain manual approvals and adhere to all accounting procedures. Report guest theft incidents to Loss Prevention/Security teams. Support management through employee training, evaluation, counseling, motivation, and coaching; ensure fair treatment; serve as a role model and first point of contact for the Open Door Policy. Develop and maintain positive working relationships, support the team in achieving shared goals, actively listen to employee concerns, and respond appropriately. Comply with company policies and procedures; report accidents, injuries, and unsafe work environments to supervisors; complete safety training and certifications; maintain a neat and professional appearance; protect confidential information; safeguard company assets. Welcome and acknowledge guests; anticipate and resolve guest service needs; assist guests with disabilities; sincerely thank guests. Speak using clear and professional language; prepare and review documents accurately and thoroughly; answer calls using proper etiquette. Verify quality compliance. Input information and locate data using computer/POS systems. Stand, sit, or walk for extended periods. Lift, carry, push, pull, move, and place objects weighing up to 10 pounds without assistance. Perform other reasonable duties as requested by supervisors. *Marriott International is an equal opportunity employer committed to welcoming and providing access to opportunity for all. We actively foster an environment that values and respects the unique backgrounds of every individual employee. Our greatest strength lies in the rich blend of cultures, talents, and experiences our employees bring. We strive not to discriminate on any protected basis—including disability, veteran status, and all other categories protected by applicable law.* The EDITION Hotels brand delivers a completely new experience in hospitality by combining Ian Schrager’s visionary genius as a boutique hotelier with Marriott International’s global reach and ability to deliver world-class luxury hotel service. EDITION Hotels strikes a delicate balance between sophistication and individuality, perfectionism and personalization, comfort and charismatic appeal—offering the best of both worlds. This brand targets sophisticated, discerning consumers who understand and demand excellence in quality, uniqueness, design, and service—without compromise. They seek an attitude and feeling delivered in a package that breaks conventions while shining with exceptionalism. Creating this magical experience requires you. We seek outgoing, genuinely remarkable individuals who inspire and challenge our guests—and who proudly call our hotels home. Service is not something prescribed in a manual; it comes from the heart. We deliver endless, captivating service—consistently delighting and enchanting each and every guest. EDITION Hotels invites you. Joining EDITION Hotels means becoming part of Marriott International’s portfolio of brands**. If you’re ready to give your best**, run toward your goals**, and grow into your best self as a valued member of an outstanding global team**, knock on EDITION Hotels’ door.